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Customer Specialist
Customer Specialist-March 2024
Winchester
Mar 17, 2025
ABOUT CARMAX
CarMax makes the process of buying and researching quality used cars simple, enjoyable, and stress-free—with a focus on honesty, integrity, and customer satisfaction.
10,000+ employees
Consumer Goods & Services, Technology
VIEW COMPANY PROFILE >>
About Customer Specialist

  6015 - Winchester - 351 Crossover Boulevard, Winchester, Virginia, 22601

  CarMax, the way your career should be!

  About this job

  As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

  What you will do – Essential Responsibilities

  Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications

  Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals

  Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory

  Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards

  Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management

  Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

  Purpose of the role

  This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

  Qualifications and Requirements

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Demonstrate exceptional communication skills

  Display confidence in self, the product and CarMax

  Ability to build and maintain strong relationships

  Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun

  Balance the needs of the Customer and the business when making decisions

  Seek to fully understand and meet Customer needs

  Create win-win solutions to Customer issues

  Get work done well, on time and follow the right process

  Drive work processes and pay close attention to detail

  Perform multiple duties in a high energy, fast-paced working environment

  Read, interpret and transcribe data in order to maintain accurate records

  Lift objects that weigh as much as 25 lbs.

  Education and/or Experience

  High School Diploma, or equivalent

  Sales and customer service experience, in an area such as retail, preferred

  Valid Driver’s License

  Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred

  About CarMax

  CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

  Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

  CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

  Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

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