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Customer Solutions Manager
Customer Solutions Manager-February 2024
Santa Monica
Feb 3, 2025
ABOUT AMAZON
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10,000+ employees
Technology
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About Customer Solutions Manager

  Description

  As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible

  for helping guide AWS customers along their multi-year journey to the cloud. In this

  new, highly visible, role you will be ensuring that all AWS teams are working together

  effectively and efficiently to deliver outcomes for the customer.

  You will be a critical partner to our customers, leveraging your experience with large

  scale cloud transformations and helping shepherd them through their stages of AWS

  adoption. Guiding the customer through the operational, educational and governance

  aspects of a successful AWS cloud journey.

  You will interface with customer and AWS leadership, driving collaboration between the

  other core account groups (Sales, Support, Solutions Architecture and Professional

  Services), product/engineering teams, and customer teams, planning and supporting

  major workload migrations. You will translate strategic initiatives in the account plan

  into executable actions, working backwards from our customers key milestones. You will

  manage cadence by leading the reporting and tracking functions along the way. The

  execution of education plans, roadmap to business outcome alignments, Executive

  Briefing Sessions, and go-live events and transitions are a few items owned by the CSM

  that are critical to the success of our customer’s cloud journey.

  You are encouraged to think big, invent and take ownership on customer challenges.

  You will not only bring the best of AWS/ Amazon to our customers, you will proactively

  help solve the customer’s challenges through new ideas, tools and mechanisms.

  Successful candidates will have a strong technical background, be detail driven, have

  excellent problem-solving abilities, and be exemplary communicators both at the

  executive and project team level. You will be a peer leader, have the ability to gain

  stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience

  and operational excellence will influence the team’s decisions, provide insight, and help

  drive secure and robust solutions.

  You will evangelize AWS services and influence customers for adopting them. You

  should be passionate about delivering a great customer experience by deploying AWS

  solutions and driving innovation, and also be obsessed with contributing to the day-to-

  day management of the customers successful migration to AWS

  We are open to hiring candidates to work out of one of the following locations:

  East Palo Alto, CA, USA | Irvine, CA, USA | Pasadena, CA, USA | San Diego, CA, USA | San Francisco, CA, USA | Santa Monica, CA, USA | Sunnyvale, CA, USA

  Basic Qualifications

  Bachelors degree in Computer Science, Engineering, Math, Operations Research,

  or a related field or 5+ years of large-scale IT deployment or program

  experience.

  3+ years of experience with enterprise scale infrastructure or development-

  based cloud programs/projects in a related industry

  5+ years’ experience in enterprise IT, either as a vendor, consultant or have prior

  experience working with or managing technical programs

  Ability to travel 25% to 30% as needed

  Preferred Qualifications

  Direct experience implementing AWS services

  Thorough understanding of software development/engineering lifecycle from

  conception to delivery and/or IT life cycle.

  Superior written and verbal communication skills

  Self-motivated problem solver; able to thrive in a fast-paced and customer-

  focused environment

  Demonstrated ability to maintain composure in stressful situations, responds to

  customer needs quickly and effectively, adapts to change

  Highly analytical, technically proficient, and able to learn new tools and software

  quickly

  Strong listening skills; demonstrated ability to ask effective questions

  AWS or other cloud certifications

  PMP and/or SCRUM/Agile, SAFe certified

  Strong organizational and troubleshooting skills with precise attention to detail

  Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105,100/year in our lowest geographic market up to $204,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

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