Home
/
Customer Service
/
Customer Service Training Specialist (SEM/SDB)
Customer Service Training Specialist (SEM/SDB)-November 2024
Suwon
Nov 13, 2024
ABOUT THERMO FISHER SCIENTIFIC
As the world’s leader in serving science, at Thermo Fisher Scientific, our professionals develop critical solutions—and build rewarding careers.
10,000+ employees
Biotechnology, Manufacturing
VIEW COMPANY PROFILE >>
About Customer Service Training Specialist (SEM/SDB)

  Job Description

  Position Summary:

  In this role you are responsible to deliver Electron Microscopy training for mainly internal and occasionally external customers. As a member of a global training team you will encourage and empower learners with highly technical content. Make our learners able to identify, repair and improve the Electron Microscopes used at Thermo Fisher. Service Engineers are our main target audience.

  As a team we are involved in the development of the newest technologies towards a specialize set of jobs skills that needs to be translated into a learning opportunity for the whole company. This is done via practical hands-on training in our labs, remote instruction, leveraging new technologies, video creation and assisting in developing e-learning material. To track individual skills, we use a Skills Passport.

  With the Technical Training department, we will develop close relations with colleagues from Global Tech Support, Customer Service, R&D/PG, Product Engineering, Manufacturing, Product Management and Customer training. You will also handle ad hoc learning events, either in our own training lab or on-site at customer sites.

  Key Responsibilities:

  Deliver interactive hands-on training, both face to face and remote (virtual)Empower trainees to get the maximum value out of the training you provideUse various didactic methods to transfer the knowledge and skills to trainees. Translate sophisticated technical information into actionable knowledge.Mentor trainees with hands-on exercises on Electron MicroscopesProvide constructive feedback to trainees to improve their skills and knowledge.Gain feedback from trainees and improve our trainings based on it.

  People Specification:

  Education:

  Bachelor or master's degree in a technical field such as Electrical engineering, Mechanical engineering, Mechatronics, Physics, or other relevant degree.A didactical education is a huge advantage.

  Personal capabilities:

  Electron Microscopy experience is a huge advantage.Proficient in English, both verbally and in writing, on a business level.Willing and able to travel, up to 40%. (mainly trip to China)Confident in delivering on-the-spot training, even when conditions are challenging.Hands-on mentality, loving high-end technical sophisticated tools and problems.Know how to bring colleagues, learners and engineers to work together in a multifaceted environment.Understand how people learn and capable of imagining yourself as the learner.Self-starter, who is also highly productive when not supervised.Highly communicative on different levels and ability to explain difficult material.Confident to present in front of a larger audience.Energize, empower, encourage, and motivates learners.Open, honest and respectful towards others

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Customer Relationship Advocate Career Development Experience- Jacksonville, FL
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
Customer Service Representative - SYGMA - Ruther Glen, VA
Company: US3665 Sygma Virginia, a Division of The Sygma Network, Inc Zip Code: 22546 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 1 Year Employment Type: Full Ti
Customer Support Specialist - Korean & English Speaker (Seoul)
About Agoda  Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommoda
Customer Relationship Advocate Career Development Experience- Covington, KY
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
Customer Success Manager (m/f/d)
The Splunk Customer Success Manager (CSM) takes a pivotal role with our customers and is the beating heart of our company's #1 priority - Customer Success. He/she guides Splunk customers in their jou
Customer Technical Services Analyst II
Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, pa
Customer Service Representative - SYGMA - Orlando, FL
Company: US3080 Sygma Florida, a Division of The Sygma Network, Inc Zip Code: 32837 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 1 Year Employment Type: Full Tim
Support Engineer
Support Engineer Ben jij klaar voor een digitaal avontuur? Welkom bij Equinix, hét bedrijf dat de wereld van digitale infrastructuur beheerst! Met 250 datacenters over de hele wereld en connecties na
General Sales Support
Job Title General Sales Support Job Description Job title: General Sales Support Your responsabilities: Achieve daily, monthly, and quarterly KPI metrics. Responsible for generating and qualifying sa
Client Coordinator (Part-Time)
Overview Ideal Image is North America’s #1 medical aesthetics brand, making personal aesthetics and wellness services more affordable, accessible, and effective than ever before. Ideal Image provides
Copyright 2023-2024 - www.zdrecruit.com All Rights Reserved