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Customer Service Specialist
Customer Service Specialist-April 2024
Gainesville
Apr 10, 2025
About Customer Service Specialist

  Customer Logistics Specialist

  Employment Type: Full-Time

  Compensation: $17-$18/hr

  Schedule: Monday - Friday 8am-5pm

  Location: Gainesville, VA

  Job Description

  Manage execution of customer orders

  Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely followed

  Ensure orders are efficiently executed through “linking” of multiple orders

  Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into storage

  Communicate timely by email, telephone and CRM with internal staff, ICs and pickup and delivery contacts, escalating issues to management as appropriate

  Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documents

  Create tasks and follow through to maintain accurate time sensitive notes

  Ensure adherence to applicable DOT regulations and Federal, State and Local laws

  In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all ICs

  Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verifications

  Checking vehicle in and out

  Reviewing vehicles and noting damage & issues

  Taking inventory of any items left in vehicle

  Moving vehicle in and out of lot

  Bring vehicle into secure lot when Drivers drop them off

  Bring vehicle out of lot and having them stage for Drivers to pickup

  Accounting all cars are on the lot

  Ensuring vehicle are starting and communicating issue to our HQ to have them address before they are reactivated.

  About Aston Carter:

  Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

  At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

  Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

  The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email [email protected] (%[email protected]) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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