At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

　　Job Overview

　　TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE's products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

　　Your responsibilities:

　　Creation and regular follow up of quotes in collaboration with SalesMonitoring of Order income via EDI including daily workflow control and resolution of blocked ordersCoordination of Manual Order entry with support of CSSC (Support Center India)Daily review and resolution of blocks and incomplete ordersUpdating of Customer Profiles & Customer Master including x-referencesFollow up on open disputes/invoices with other departments like finance & Sales to ensure best possible A/R resultsCreation of RMA's and follow up on aged open returnsDaily working on backlog report (open order report) to ensure best possible STR performanceTimely escalations towards planning and Customer Service Management to avoid high cost premium freight and line stoppagesReview of STR Performance and billings/bookings reports Usage of E-commerce for drawings and minimum of technical supportMonthly review of Customer Satisfaction results with Working on Customer Service KPI's

　　What your background should look like:

　　Very good German and English language (at least B2) skills are requiredVery good customer and service orientation requiredPC knowledge in MS Office is requiredFurther French/Italian/Spanish languages skills are an advantageExperience in an International Customer Service is an advantagePC knowledges in SAP, MS Excel is an advantage

　　What we offer:

　　Young and friendly team, and supportive managerCompetitive salaryTrainings and opportunities for further career growthHybrid working model: 2 days in the office and 3 days at Home Office per weekMedicover - Family PackageFruit in the office - fresh delivery every MondayAnnual bonusand many others!

　　Competencies

　　Values: Integrity, Accountability, Teamwork, Innovation

　　ABOUT TE CONNECTIVITY

　　TE Connectivity is a global technology leader enabling a secure, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions have been proven in the most demanding environments, enabling advancements in transportation, industrial applications, medical technology, energy technology, data communications, and for the home. With more than 85,000 employees, including more than 7,500 engineers, we work with customers in nearly 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

　　WHAT TE CONNECTIVITY OFFERS:

　　We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

　　• Competitive Salary Package

　　• Performance-Based Bonus Plans

　　• Health and Wellness Incentives

　　• Community Outreach Programs / Charity Events

　　• Employee Resource Group

　　Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.