For this position you must already live in Munich or Vienna

　　Provides customer service support to customers utilizing effective relationship management skills.

　　Key Responsibilities:

　　1.Order ManagementResponsible for order management during the whole process of order life cycle - order entering to JDE, checking the orderBased on customer request checking the availability of the inventoryFollow up with the customerBackorder reportingProcessing the orders of consignment stockSupport physical consignment checks (resolve discrepancies in cooperation with the sales team)Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustmentsShip to creation and maintenance in address bookProvide best customer experience within the customer journeyComplaint managementComplaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept)

　　Coordination of FCAAdditional office duties such as archiving and categorizing relevant documentsIf applicable basic EDI administration

　　May potentially act as a part of super-user network for JDE and SFDCParticipation moderately complex one time projects aiming for improving the quality of service and effectiveness of customer service departmentMay potentially act as a trainer and mentor of less experienced colleagues

　　Education and Experience:

　　H.S. Diploma or equivalent 2 years years experience of previous related Required and

　　Bachelor's Degree Preferred

　　Additional Skills:

　　• Advanced computer skills including usage of MS Office Suite

　　• Experience with an ERP software (e.g. JDE) preferred

　　• Experience with an CRM software (e.g. SalesForce) preferred

　　• Good written and verbal communication skills and interpersonal relationship skills

　　• Ability to work in a fast paced environment

　　• Availability to work under pressure

　　• Teamplayer

　　• Good problem-solving and critical thinking skills

　　• Ability to work effectively in a cross-functional team environment

　　• Capability to take action based on data

　　• Be able to identify risks and opportunities

　　• Ability to manage confidential information with discretion

　　• Excellent customer service skills with ability to negotiate and resolve difficult situations

　　• Excellent problem-solving skills

　　• Ability to build and maintain strong relationships across the organization to influence and achieve objectives

　　• Ability to prioritize competing objectives in a fast paced environment

　　• Critical thinking and challenging status quo

　　• Basic organizational skills

　　• Availability to travel for shorter period of time

　　• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control

　　What is it like to work at Edwards Lifesciences in Germany?

　　As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

　　We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

　　Edwards Lifesciences in Germany also offers the following benefits:

　　Competitive Compensation and Benefits packageFlexible working hours, remote workingPension plan Risk Insurance Meal Benefits Service Awards Enhanced Leave BenefitsTransportation BenefitsEmployee Stock Purchase ProgrammeEmployee Assistance ProgrammeComprehensive Wellness Programme including onsite gym, yoga classes and massage, preventive health checks, healthy lifestyle webinars, educational events, charity activities and much more.

　　Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.