JOB REQUIREMENTS: At a Glance Full-time entry-level to mid-levelcustomer service role troubleshooting and resolving technical cable andvideo service issues, including repair, billing, and accounts. Profile:A tech-savvy problem solver who can multitask to repair a variety ofservices and equipment. Video Repair Representatives use patience andeffective communication skills to uncover customer needs, answerquestions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive healthpackages, retirement savings, free Spectrum services where available,and more. Who are you? No matter your background, our training programcan put you ahead of the curve on all the latest Spectrum videotechnology. We\'ll help you develop the skills to get comfortable inyour role. Your dedication and resourcefulness, paired with the strengthof our leading suite of video products, keep video services flowingsmoothly and customers satisfied. Your attention to detail is essential;you\'ll keep a record of actions taken and create documents that ensureyour customers\' service histories are available for futureRepresentatives. All of this creates and maintains positive customerexperiences. If you\'re ready to learn, this is a role with a lot ofpotential. What is the Video Repair Representative role? It\'s aboutbuilding relationships and turning the knowledge you gain in traininginto customer service wins. Video Repair Representatives make a realdifference to customers and the company, providing over-the-phone videosupport and repair services that keep people connected. You\'ll haveadvanced diagnostic tools to help you address technical inquiries andget services running smoothly, talking customers through fixes you canmake together. If an issue calls for extra attention, bring inadditional internal support and field technicians to get things back ontrack. Understanding the products and your customers\' sense of urgencywill help you create a satisfying customer experience. It\'s all aboutlearning and growing. This may be new for you, but the journey is allmapped out. There\'s a lot to learn, and our thorough, fully paidtraining can make you an authority on Spectrum\'s industry-leading Videoproducts and services in about a month. After that, you\'ll be ready toidentify issues with customer-facing systems and troubleshoot like apro. The industry moves quickly; to stay on top of it, we providetraining updates to keep you current on our newest products, services,and upgrades so you\'ll be ready for any question that comes your way.One-on-one time with department leaders and additional support give youeverything you need to create a streamlined process for your customersand yourself. With a deliberate path to success. We believe the bestpeople to lead are those who have been down the same road before. Mostof our... For full info follow application link. EOE, includingdisability/vets ***** APPLICATION INSTRUCTIONS: Apply Online:ipc.us/t/AA3BEBB89C544719