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Customer Service Representative - Full Time
Customer Service Representative - Full Time-January 2024
Wichita
Jan 4, 2025
About Customer Service Representative - Full Time

  This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12812819

  JOB SUMMARY:

  To support sales goals of Farmers as communicated from the Agent to meetshort and long-term goals for agency growth. This will include, but isnot limited to; new business, cross-selling opportunities, customerservice retention, and profit goals.

  Responsibilities regularly performed:

  Answering phone in a courteous manner

  Aids in preparing annual review appointments

  Cross-selling products through pivoting

  Continual follow up on X dates (renewal dates) to set new prospectappointments

  Utilizing eCMS system continually to update policy and databaseinformation

  Prepare thank you/welcome mailers for new households

  Review cancellations and renewals on a weekly basis

  Maintaining files on all new business accounts

  Skills and Qualifications:

  Professional demeanor (in person and over the phone)

  Customer service skills

  Excellent verbal and written skills

  Great Time management and prioritizing skills

  Must be dependable and take initiative

  Reliability

  Self-Driven

  Intermediate computer skills

  Social media savvy a PLUS

  Email [email protected] your resume and the job your areapplying for

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