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Customer Service Representative - Exit Booth Agent - Philadelphia International Airport
Customer Service Representative - Exit Booth Agent - Philadelphia International Airport-April 2024
Philadelphia
Apr 2, 2025
ABOUT ENTERPRISE MOBILITY
From the relationship-driven work we perform every day to the communities we support through our philanthropic efforts, our people make our business thrive. In fact, our 90,000 global employees are th
10,000+ employees
Consumer Goods & Services, Client Services
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About Customer Service Representative - Exit Booth Agent - Philadelphia International Airport

  Overview

  Enterprise Mobility has an exciting opportunity for a full-time Exit Booth Agent.

  This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.

  The responsibilities include providing a high level of customer service to customers, primarily face-to-face, supporting their rental needs. The Exit Booth agent will also offer company approved services and products to provide a positive experience for all customers and will facilitate the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.

  This position pays $15.75 / hour - $18.28 / hour ($15.75 / hour plus monthly bonus opportunities). Average monthly commission bonuses is $300 per month.

  In addition to this compensation, we offer a comprehensive benefits package which includes:

  Medical, dental, and vision insurance options

  Paid vacation time

  Paid Holidays

  401(k) with company match

  Profit sharing

  Employee discount

  The available schedule:

  Sunday 12:00pm-10:00pm, Monday 5:00pm-3:00am, Thursday 5:00pm-3:00am, Saturday 11:00am-9:00pmThis is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.

  Responsibilities

  Prepare all rental documents accurately and completely.

  Verify car information and VIN number for security and car control.

  Provide additional service to Emerald Aisle members by offering our refueling option.

  Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  Provide all customers with undivided attention while assisting them at the exit booth.

  Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

  Process Returns as necessary.

  Equal Opportunity Employer/Disability/Veterans

  Qualifications

  Must be at least 18 years old

  Must have a minimum of 2 years of retail customer service experience

  Must have a valid driver's license

  Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  Must be living within a reasonable commute of no more than 30 minutes to the location(s) listed above within 30 days of anticipated start date.

  Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address ([email protected]) to contact us about your interest in employment.

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