Home
/
Customer Service
/
Customer Service Representative
Customer Service Representative-March 2024
Tijuana
Mar 16, 2025
ABOUT EATON
We’ve made a promise to improve the quality of life for people everywhere. We’re taking the lead on the most meaningful trends shaping the world today
10,000+ employees
Engineering, Manufacturing
VIEW COMPANY PROFILE >>
About Customer Service Representative

  What you'll do:

  Job Summary

  This position is within the Customer Logistic Support team and will manage orders backlog, service customer accounts, and serve as a primary communication focal point between Eaton and our strategic customers or between the plant and the Customer Service team.

  The primary goal is to maximize customer satisfaction by ensuring we meet our delivery commitments to the customer. This position will interface either with strategic customers or with Customer Service representatives, provide them with updates on deliveries, manage expedites and schedule changes, ensure the compliance to Terms and Conditions and monitor performances.

  This includes working with sales, planning, supply chain, operations, and quality in the plant. All activities involve extensive interaction with customers and internal functions.

  Primary Responsibilities

  • Provide strategic customers or customer service representative with status on existing orders,

  • Team with Supply Chain Management to manage customer schedules changes,

  • Updated website/ portal as required,

  • Work closely with operations and supply chain to ensure Customer On Time Delivery,

  • Proactively monitor customer delivery schedules and track critical shortages. Team with Supply Chain Management to expedite urgent customer needs,

  • Update Order delivery dates in appropriate systems,

  • Analyze customer forecast update and communicate changes to planning.

  Qualifications:

  Preferred Qualifications

  • Must have excellent communication written and oral skills

  • Must have analysis and problem-solving skills

  • Experience working with other functions

  • Experience negotiating with customers

  • Knowledge of operations processes

  Education/Previous Experience Requirements

  • Bachelor's degree from an accredited institution

  • Minimum of 3-year of experience in customer service or Minimum of 3-year experience in a manufacturing environment preferably as a planner

  • Fluent in English, a second language is a plus.

  • Customer service experience, interaction with customers

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Vice President, Commercial Customer Facing Excellence & Enablement
ROLE SUMMARY: A new global position, the Commercial Customer-Facing Colleague Excellence & Enablement Lead will set the stage and define how best-in-class Sales and Account Management is performe
Customer Experience Concierge Centurion Lounge - MIA
You Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse co
Customer Service Representative
We're looking for a Customer Relations Representative to join our team in Prague. You will be working in a multicultural environment and be responsible for support of EEMEA (Eastern Europe-Middle Eas
Sales Support Coordinator
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Position Summary: As a Sales Support Coordinato
Work from Home Senior Customer Service Coordinator - Collections
Locations: US Remote, United States of America Work from Home Senior Customer Service Coordinator - Collections More than just a bank, more than just a career The best people listen and then say, How
Part-Time Member Contact Specialist
Employment Type: Part-Time, Hybrid #LI-HYBRID This Member Contact Specialist position starts at $18.16 per hour with an incentive opportunity based off individual performance. We also offer the follo
Theatre Team Member
CO Salary Range: USD 13.23 - 14.89 per hour Now Hiring Immediately! What We Can Offer You: Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly
Customer Service Representative - 2nd Shift
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levelswho can deliver the caliber of service our company requires. You know that a positive work environm
Theatre Team Member
CO Salary Range: USD 12.25 - 13.78 per hour Now Hiring Immediately! What We Can Offer You: Every team member deserves the star treatment! Each career comes with a variety of benefits for both hourly
Specialty Support Representative -Payroll & Garnishments
Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support o
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved