Home
/
Customer Service
/
Customer Service Representative
Customer Service Representative-March 2024
Madison
Mar 17, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
VIEW COMPANY PROFILE >>
About Customer Service Representative

  Company Name: Roundy's

  Position Type: Employee

  FLSA Status: Non-Exempt

  Position Summary:

  Create and maintain a Customer 1st culture by delivering a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  Essential Job Functions:

  Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.Determine work priorities and task lists to consistently maintain adequate front end conditions.Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste. Communicate pricing and signage discrepancies to the pricing coordinator.Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standardsOperate equipment (e.g., scanner, register, scale, check approval machine) per company standards.Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management. Report all illegal activity, including robbery, theft and fraud.Physical demands include, but are not limited to, frequent reaching, standing, turning, squatting, stooping/bending, walking, lifting objects 10 to 55 lbs., pushing/pulling objects up to 200 lbs. Occasional lifting over 55 lbs.Must be able to perform the essential functions of this position with or without reasonable accommodation.

  Minimum Position Qualifications:

  High school diploma or equivalent;1-6 months related experience or training; or equivilent combination of education or experienceEffective interpersonal and customer service skillsGood oral and written communication skillsAbility to work in a fast paced environmentFriendly, approachable/outgoing demeanor/team playerSound judgement/decision making skillsGood math skills (ability to add, subtract, multiply and divide)

  Desired Previous Job Experience, /Education:

  Familiar with Microsoft Office Word and Excel

  Education Level: None

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): Day; Evening

  Regions: Midwest

  States: Wisconsin

  Keywords:

  Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: WI || Fitchburg || 3010 Cahill Main || 53711 || Roundy's || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Full-Time || None

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Retail Banker I (US) Burlington
Hours 40 hours including weekends Job Details The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in a
Customer Service Representative
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Customer Service Representative - Work From Home
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Customer Service Representative I
Job Description Job Description Position Summary: The Customer Service Representative is responsible for inbound call traffic into Thermo Fisher Microbiology Division (MBD) Customer Service from both
Service Consultant
7243 - Lithia Springs - 1977 Thornton Rd, Lithia Springs, Georgia, 30122 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by act
Customer assistant Specialist with French
Job Description Customer assistant specialist with French- Prague, Check Republic At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our
Marketplace-Cashier-University of Louisville
Job Description We?re looking for a ?Cashier? because ?Being Awesome? isn?t a job title we can use. The perfect recipe for a Cashier on our team? A bit of sugar and spice, and a pinch of everything n
Teller I - Old Bridge (30 Hour)
Hours 30 Pay Range $20.00 - $27.50 hourly Job Details The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex fin
Money Room Attendant - Rosemont Convention Center
Job Description The Money Room Attendant facilitates all money needs and transactions while adhering to Aramark policies to ensure efficient sales reporting. Responsibilities may include transporting
Customer Specialist
6105 - Smithtown - 441 Middle Country Road, Smithtown, New York, 11787 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic exper
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved