Our Mission & Ambition are Shaping a World of Trust . A business to business to Society Company, contributing to transforming the world we live in. Thanks to our nrivalled expertise, technical knowledge and worldwide presence, we support our clients by managing quality, safety, health and sustainability risks, to the benefit of society as a whole. This is what Bureau Veritas is about, truly believing that it contributes to bettering society.
Our Absolutes are Ethics, Safety and Financial control ; and our Core Values are Trusted, Responsible, Ambitious & Humble, Open & Inclusive . We strongly believe that you are here more than just working, being part of the BV family, it’s being convinced that you will “ Leave your mark… in Shaping a World of Trust ”.
Tasks – Activities – Responsibilities
To contact the client and arrange audit schedules for the client list applied certification that shall be compliance with standard rules and Certification Body requirements
To collect relevant documents from the client before the audit to make the audit plan
To send the audit pack to the auditor to make an audit plan and conduct the audit in the timeline
To collect/make and send the audit plan to the client prior to 7 days of audit
To book taxi/car/airplane/do visa .. arranging logistic for each audit
To monitor and ensure the revenue target quarterly
To monitor and follow the draft and final audit report from the auditor on a timeline basing the rule of each standard
To monitor and ensure the certificate insurance to the client in the promised time
To support to do the claim fee for sub-auditor (if any)
To make the confirmation letter to the client after the audit is done/audit scheduled in case of request from them
To mark the audit schedules in the system: Seibel & CMX correctly and comply with the CB requirements
To send surveys/ and monitor customer complaints
To work with other parties including Sale, Technical, SSC, and ICC to be completed tasks or solve any customer complaints (if any)
To check the invoice/payment status of each client after the audit is done and before the release of the certificate
To fulfill the file Scheduling log and follow the report
To complete other assignments from the leader and manager
Candidate Profile
Diploma in social science or related disciplines
Pleasant personality and good communication skills
Computer literacy is compulsory
Good at English skills
Technical and professional skills
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Knowledge of administrative procedures
Numeric, oral and written language applications
Understand BV service, product and values Professional behaviors
Interpersonal skills
Communication skills - verbal and written
Problem analysis and problem-solving
Attention to detail and accuracy
Customer service orientation
Join an inclusive, flexible, and diverse company where you can thrive while contributing to positively transforming the world we live in.