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Customer Service Office/ Audit Scheduler (Temporary 8 months)
Customer Service Office/ Audit Scheduler (Temporary 8 months)-October 2024
Ho Chi Minh City
Oct 31, 2024
About Customer Service Office/ Audit Scheduler (Temporary 8 months)

  Our Mission & Ambition are Shaping a World of Trust . A business to business to Society Company, contributing to transforming the world we live in. Thanks to our nrivalled expertise, technical knowledge and worldwide presence, we support our clients by managing quality, safety, health and sustainability risks, to the benefit of society as a whole. This is what Bureau Veritas is about, truly believing that it contributes to bettering society.

  Our Absolutes are Ethics, Safety and Financial control ; and our Core Values are Trusted, Responsible, Ambitious & Humble, Open & Inclusive . We strongly believe that you are here more than just working, being part of the BV family, it’s being convinced that you will “ Leave your mark… in Shaping a World of Trust ”.

  Tasks – Activities – Responsibilities

   To contact the client and arrange audit schedules for the client list applied certification that shall be compliance with standard rules and Certification Body requirements

   To collect relevant documents from the client before the audit to make the audit plan

   To send the audit pack to the auditor to make an audit plan and conduct the audit in the timeline

   To collect/make and send the audit plan to the client prior to 7 days of audit

   To book taxi/car/airplane/do visa .. arranging logistic for each audit

   To monitor and ensure the revenue target quarterly

   To monitor and follow the draft and final audit report from the auditor on a timeline basing the rule of each standard

   To monitor and ensure the certificate insurance to the client in the promised time

   To support to do the claim fee for sub-auditor (if any)

   To make the confirmation letter to the client after the audit is done/audit scheduled in case of request from them

   To mark the audit schedules in the system: Seibel & CMX correctly and comply with the CB requirements

   To send surveys/ and monitor customer complaints

   To work with other parties including Sale, Technical, SSC, and ICC to be completed tasks or solve any customer complaints (if any)

   To check the invoice/payment status of each client after the audit is done and before the release of the certificate

   To fulfill the file Scheduling log and follow the report

   To complete other assignments from the leader and manager

  Candidate Profile

   Diploma in social science or related disciplines

   Pleasant personality and good communication skills

   Computer literacy is compulsory

   Good at English skills

  Technical and professional skills

   Knowledge of customer service principles and practices

   Knowledge of relevant computer applications

   Knowledge of administrative procedures

   Numeric, oral and written language applications

   Understand BV service, product and values Professional behaviors

   Interpersonal skills

   Communication skills - verbal and written

   Problem analysis and problem-solving

   Attention to detail and accuracy

   Customer service orientation

  Join an inclusive, flexible, and diverse company where you can thrive while contributing to positively transforming the world we live in.

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