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Customer Service Engineer
Customer Service Engineer-March 2024
Hyderabad
Mar 27, 2025
About Customer Service Engineer

  Job Description Summary

  All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

  GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world

  Job Description

  Roles and Responsibilities

  In this role you will be responsible for:

  Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level trouble-shooting on complex multi-symptom problems.

  Completing all administration tasks on time.

  Ensures timely completion of FMIs (Field Modification Instructions) and PMS (Prevent to Maintains Service) inspections documentation for assigned accounts.

  Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.

  Having general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.

  Resolving issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.

  Collaborating with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

  Required Qualifications

  This role requires 3 plus years of field experience in CT/PET modalities is preferred.

  Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience).

  Desired Characteristics

  Strong oral and written communication skills. Ability to document, plan, market, and execute programs.Inclusion and Diversity

  GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

  We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

  Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

  Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

  #LI-IC1

  Additional Job Description

  Minimum 3 years os Field Service Experience in CT/PET/NM Modalities is preferred.

  Additional Information

  Compensation Grade

  PB2

  Relocation Assistance Provided: Yes

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