Apply now to join FAU on its race to excellence.

　　For more information on everything FAU has to offer, please visit www.fau.edu/jobs.

　　Note: Current FAU employees must apply as an internal applicant by logging into their existing Workday employee account.

　　Position Summary:

　　Florida Atlantic University is seeking a Customer Service Call Center Agent. - Boca Raton, FL.

　　Summary of responsibilities include:

　　Serves as one of the communication specialists in the call center within the Office of Admissions. Handles a high volume of incoming telephone calls from current applicants, prospective students, and families. Responds to inquiries regarding admission criteria, application status, admissions documents, and questions regarding admission to FAU. Interprets applicable university policies and procedures for the callers.

　　Transfers the call to another area or department on campus if appropriate. A part of this function refers the student/parent to the FAU web pages.

　　Determines appropriate office personnel to refer calls of a more complex nature and prepares referral sheet with all necessary information.

　　Responsible for data entry and operating within a CRM platform. Each call is logged into the CRM with appropriate follow up codes and detail. Sending texts and follow up emails may also be required.

　　Serves as support to Admission Officers: this involves answering an abundance of email inquiries or serving as a live Chat Bot agent from prospective students and families, assisting with outgoing calls, and event preparation.

　　Special projects as assigned by supervisor. 5-10 Saturdays or evenings are required to support Admissions recruitment events. Events are scheduled well in-advance for planning purposes.

　　FAU Benefits and Perks

　　If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

　　Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.

　　State retirement options including tax-deferred annuities and Roth 403(b) plans.

　　State employees Public Service Loan Forgiveness (PSLF) program - https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

　　Flexible work arrangement plans - https://www.fau.edu/hr/employee_relations/flexwork.php

　　Sick Leave Pool Program

　　Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).

　　Paid Community Engagement Volunteer Service Day - https://www.fau.edu/hr/documents/community-engagement-volunteer-leave4-2015.pdf

　　Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).

　　For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php

　　Explore Living in Palm Beach County

　　The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: www.bdb.org/apartments

　　Minimum Qualifications:

　　High School Diploma and 1 year of customer service experience is required.

　　Salary:

　　$19.92 per hour.

　　Non-Exempt Support Personnel (SP)

　　College or Department:

　　Undergraduate Admissions: Call Center and Telecounseling

　　Location:

　　Boca Raton

　　Work Days and Hours:

　　Monday - Friday 9:00 AM - 6:00 PM. Occasional evenings and weekends required.

　　Application Deadline:

　　2024-01-30

　　Special Instructions to Applicant:

　　VETERANS’ PREFERENCE:

　　Applicants may claim Veterans’ Preference on their application. The applicant claiming preference is responsible for providing required documentation at the time of making an application in Workday for a vacant position, or prior to the closing date of the vacancy announcement. If an applicant qualifies for Veterans' Preference and the SP position, they are shown preference by the guarantee of an interview. Veterans’ Preference does not guarantee a job. For additional information, please visit https://www.fau.edu/jobs/resources/veterans/. For assistance, please contact Recruitment Services at [email protected].

　　APPLICATION DOCUMENTS REQUIRED:

　　Resume

　　OFFICIAL SEALED TRANSCRIPTS REQUIRED:

　　Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

　　PRE-EMPLOYMENT SCREENINGS REQUIRED:

　　Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

　　REQUEST FOR ACCOMMODATIONS:

　　Individuals with disabilities requiring accommodations may contact Human Resources at 561-297-3057. For inquiries concerning employees, job applicants or other available accommodations, please email [email protected] or call the Office of Civil Rights and Title IX at (561) 297-3004.

　　Florida Atlantic University is where your future begins.

　　With over 30,000 students from all 50 states and over 180 countries, 21 intercollegiate teams, 180 plus degree programs, and an administration that thrives on discovery and excellence, Florida Atlantic University is pushing the boundaries of higher education. At FAU, the faculty and staff are trailblazers and innovators with a passion for finding creative solutions while advancing science, art and technology in all disciplines. Student success, excellence and community engagement are some of our highest values as a university. These values are prominent throughout FAU's community and are essential to the employee experience. FAU is committed to the principles of engaged teaching, research and service, and reflects this commitment as a key Platform in its 2015 - 2025 Strategic Plan. Our work environment is a hub of cultures from across the nation and the world, making FAU a place where collaboration flourishes. All persons aspiring to achieve excellence in the practice of these principles are encouraged to apply.

　　To learn more about the vision and mission of FAU, please visit: www.fau.edu

　　In order to be considered for a position, you must apply through this job website. For more information on how to apply for a position, please review the applicable Applicant Tutorial (http://fau.edu/jobs/applicant-resources/) . To contact Recruitment Services, send an e-mail to [email protected].

　　Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

　　Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.

　　Clery Act Information (https://www.fau.edu/police/clery.php)

　　Florida Statute 1010.35 - Screening Foreign Researchers

　　Pursuant to Florida law, any applicant or student seeking employment in a research or research-related support position who is a citizen of a foreign country and not a permanent resident of the U.S., or who is a citizen or permanent resident but is affiliated with or has had at least 1 year of employment or training in China, Russia, Iran, North Korea, Cuba, Venezuela, or Syria is subject to additional screening. Applicants meeting those criteria will be required to provide the following information before any offer of employment can be made: every institution of higher education attended; all previous employment since the applicant’s 18th birthday; list of all published material, current and pending research funding from any source, including details about the research, your role, funding source, and amount; list and description of any non-university professional activities; any affiliation with an institution or program in a foreign country. Selected applicants will be required to provide additional information per the Statute, including a complete copy of your passport; and, if available, the most recently submitted DS-160 (Online Nonimmigrant Visa Application).

　　Florida Atlantic University is an equal opportunity/affirmative action/equal access institution and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans status or any other characteristic protected by law.

　　Individuals with disabilities requiring accommodation, please call 561-297-3057. For communication assistance, call 7-1-1.