Home
/
Comprehensive
/
Customer Sales
Customer Sales-July 2024
Valdosta
Jul 18, 2025
About Customer Sales

  Position Overview:

  Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.

  Position Responsibilities:

  Interact with customers by telephone, as well as e-mail, mail, and fax.Answer customer inquiries and solve problems regarding billing, services, and products.Assess customer needs and interests to present Mediacom products and services.Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.Exceed or maintain minimum sales, quality, and productivity standards.Demonstrate courtesy and patience in customer relations.Troubleshoot basic service issues and schedule on site service calls when necessary.Receive and process customer payments.Position Requirements:

  High School Diploma or GED required; 2 Year degree preferred.1-2 years prior work experience in customer facing role required.Technical support experience preferred; not required.Basic knowledge of Microsoft Windows and experience using email programs.Previous experience in an inbound call center environment preferred.Must haveability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.Strong written and verbal communication skills with the ability to work in a fast-paced environment.Detail oriented, strong organizational and follow-through skills are required.Ability to type 30+ WPM.Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.Ability to work evenings, weekends, and holidays.Ability to work overtime when needed.Ability to sit for extended periods of time.Who you are matters here:Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Full-time Entry Level Roles - 2024 Graduates
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder As a Fortune 500 company, Expeditors employs more than 17,000 trained professionals in a worldw
WAITER/WAITRESS (FULL TIME AND PART TIME)
Unidine Unidine is hiring immediately for full time and part time WAITER/WAITRESS positions. Location: University Place - 1700 Lindberg Road, West Lafayette, IN 47906 Schedule: Full time and part tim
Retail Associate
Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has al
Assembly Technician I
This position works among a team of individuals manufacturing Photonics products for our customers with the assistance of experienced team members. The role entails such functions as kitting, assembl
Group Manager
26520BR Service Line: Environmental Office Name: Phoenix Job Description: Are you passionate about the environment and want to make a difference in the world? Terracon, a 100% employee-owned company,
Part-time Afternoon Receptionist
WANE 15 is seeking a Front Desk Receptionist to manage our front desk daily and to perform a variety of administrative and clerical tasks. This will be a part-time position working in the afternoons
Pharma Drug Product Technical Services
Job Description The scope of the current open position includes (a) Drug Product technical investigations, solution development & implementation; (b) technical change management and (c) proactive
Food Service Director 26956
This is a job for a Food Service Director position with a company located in the Natchez, MS area. About This Position: The Food Service Director plans, directs and coordinates the activities associa
Retail Sales Associate
141002BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You wil
Global BCP Program Manager
The Global Business Continuity Program Manager is a member of the Global Workplace Experience Team (WPE). As Champions for the Future Way of Work, WPE is committed to creating an exceptional work exp
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved