Job Description

　　Are you passionate about engaging with Enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximize value with all your customers? Our Enterprise Loyalty team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty. If this sounds exciting, then read on!

　　We impact the retention and growth of our Enterprise accounts by cultivating strong partnerships with our largest 10% of customers and positioning the high value of Atlassian's software within every interaction.

　　Your Future Team

　　The Loyalty Advocacy team is comprised of curious, proactive, empathetic, and fun-loving Loyalty Advocates specializing in Atlassian's full suite of products and services. We have shared team performance metrics and goals to encourage collaboration and partnership. Above all, we believe in the Atlassian values and use them as our compass in always refining and optimizing our non-traditional sales model. Our team drives renewal strategies that engage clients and keep the churn rates low. We uncover expansion and migration opportunities by aiming to understand our customer's goals then sharing how Atlassian's solutions can help achieve them.

　　Every Enterprise Loyalty Advocate bridges the gap between sales and customer success by collaborating with account teams and channel partners to support strategic account planning, verifying pricing and license expiration dates, and sharing feedback on the growing needs of a customer.

　　You will report to Laura Riekenberg, Loyalty Advocates Team Lead.

　　What you'll do

　　Nurturing customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over the phone, video, and email while also mitigating churn risk.Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we supportIncrease customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycleMaintains a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partnersMaintains a consistently healthy pipeline by logging sales and renewal activities, customer data, and customers' status within internal systems

　　About you

　　Three or more years of proven experience in account management, software renewals, customer success, or other relevant business areasAbility to establish rapport, form relationships, and build trust on the phone and on video across a wide variety of countries and culturesConsistent track record of meeting or exceeding performance goalsFluent in German

　　More about our benefits

　　Whether working in an office or on a remote, distributed team, Atlassian is highly collaborative and yes, fun! To support our work (and play) we offer some excellent perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favorite cause, an annual allowance to support continued learning & growth, unique ShipIt days, a company-paid trip after five years and lots more.

　　More about Atlassian

　　Crafting software that empowers everyone from small startups to the who's who of tech is why we're here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more flexible, creative, and alignedcollaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin to Sydney and San Francisco, we're looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we're committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

　　Additional Information

　　We believe that the unique contributions of all Atlassians are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.

　　All applicant information will be kept confidential according to EEO guidelines.

　　If your experience looks a little different from what we've identified and you think you can rock the role, we'd love to meet you.

　　Discover Atlassian's culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.