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Customer Planner Support Manager
Customer Planner Support Manager-March 2024
Ban Khlong Bang Sao Thong
Mar 15, 2025
About Customer Planner Support Manager

  Unilever is currently hiring for Customer Planner Support Manager

  Function: Supply Chain

  Location: Unilever House, Bangkok, Thailand

  ABOUT UNILEVER

  Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

  WHAT WILL YOUR MAIN RESPONSIBILITIES BELead monthly sales planning process in responsible account/channel.Work with Customer Support Manager of each category by collecting data about Marketing activities, Customer insights and historical sales data and Account activities plan to generate volume planning & budget spending with assumptions to support company CD view.Being the business partner of CD Channel leader in responsible channel/Account and get CD Channel leader to sign off and flag Risk and opportunity on the number of planned TO and CPP SpendingMonitor and track actual sales data vs forecast and trend to improve forecast accuracy and bias. Effectively analyze reasons of forecast error and take appropriate actions on forecasting quality improvement also avoid risk of stocks shortage and OOS (Out of Stock) in the market.Develop and publish key Sales analysis reports and forecast accuracy metrics.Get understanding on shopper behavior/trends in responsible channel via market visit, EPOS and 2nd Sales data analysis.Closely monitor relationship between trade spending and volume for effective budgeting planning and controlJointly sets up an effective means of communication and integration of information between Customer support manager and Customer planner -SOP in the responsible category.Work with Sales and Customer on JDF (Joint Demand Forecast) and CPFR (Collaborative Planning Forecasting and Replenishment) order to improve the service level and have a good execution in store with no OOS.Develop subordinate on Sales planning and analytical skill.Responsible on promotion creation in TPM should be sent to the right approval based on workflow setting.Ensure all TPM promotion creation with On-Invoice discount are interfaced to SAP with data correcting in both customer, rate, period at material level.Ensure Off Invoice TPM promotion creation are sent to SAP for finance budget accrual with the completing of data generated at the backend (IOM, IOP,RA,SD) by checking from Power BI-Rec Con. report daily update.Ensure On-off Invoice DT promotion creation is sent to Leverage for 2nd sales execution with the completing LE data required in order to serve CSP sales strategy (outlet type, Constrained-Unconstrained budget, Pre-Sales/Van Sales/B2B etc.)Publish OPSO Report to confirm promotion number with IO generating send to finance for budget accrual reconciliation.Coordinate with CG to ensure promotion creation in TPM are complete and align with data source (CAT plan, AC plane, Promo Brief) and get the approval based on control. (Next year)WHAT YOU WILL NEED TO SUCCEED

  Bachelor's degree in supply chain, business, finance, or a related field.At least 5 years' experience in sales planning, forecasting, and budgeting, preferably FMCG background.Strong analytical skills with the ability to interpret data and trends effectively.Proficiency in data analysis tools and software.Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.Detail-oriented with a focus on accuracy and precision.Ability to adapt to a dynamic and fast-paced work environment.Strong problem-solving capabilities.Good communication skills in both English and Thai.Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their 'Whole Self' to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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