At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

　　We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

　　To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

　　If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

　　WHAT YOU’LL DO

　　As a Customer Onboarding Manager, you will own the critical early phase of the customer lifecycle, onboarding Braze’s new clients, and working with Customer Success Managers to deliver great results. You will be responsible for rapidly understanding each client’s business requirements and managing the program's delivery, driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.

　　Core Objectives:

　　Project manage a portfolio of customer onboardings to successful outcomes, accelerating Time to Value, growing and retaining customers. Collaborate with internal technical resources to empower and train customers to use Braze’s platform and powerful features as efficiently as possible. Engage with customer stakeholders to understand their business and technical goals for using Braze, building credible relationships throughout the customer organization, from senior staff to Braze end users. Coordinate effectively with client agencies and third parties to drive desired outcomes. Help drive early adoption, setting KPIs and success metrics for ROI. Advocate customer business use-cases to product development Understand and document client stakeholder roles & hierarchy within a detailed account to ensure successful transitions to the Customer Success Manager team after onboarding. Design and continually improve processes and materials that enhance efficiency and customer experience during onboarding. Effectively deliver engaging enablement training and workshops. Where required, tailor 1:1 onsite and remote onboardings to meet client needs and exceed expectations. WHO YOU ARE

　　2+ years managing complex implementation projects across multiple senior client stakeholders at a SaaS company or similar. 2+ years managing complex programs in a related area, for example Consulting, Onboarding, Customer Success, Implementations, Project Management, or Technical Solutions Significant project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc). Good communicator with strong influencing skills Strong problem solving skills and ability to manage conflicting priorities You’re known for being a good collaborator and can motivate or maintain enthusiasm throughout the onboarding engagement High level of intellectual curiosity You have technical domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics or Programming (HTML etc). Project management experience, dealing with large and complex implementations within highly matrixed organizations. Familiarity of or have practiced Agile methodology For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $54,000 and $93,600 year with an expected On Target Earnings (OTE) between $60,000 and $104,000 year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

　　WHAT WE OFFER

　　From comprehensive benefits to remote availability to flexible time off, we’ve got you covered so you can prioritize work-life harmony.

　　Competitive compensation that may include equity Retirement and Employee Stock Purchase Plans Flexible paid time off Comprehensive benefit plans covering medical, dental, vision, life, and disability Family services that include fertility benefits and equal paid parental leave Professional development supported by formal career pathing, learning platforms, and tuition reimbursement  Community engagement opportunities throughout the year, including an annual company wide Volunteerism Week  Employee Resource Groups that provide supportive communities within Braze Collaborative, transparent, and fun culture recognized as a Great Place to Work®  Details of these benefit plans will be provided if a candidate receives an offer of employment. Benefits may vary by location.

　　ABOUT BRAZE

　　Braze (Nasdaq: BRZE) is a leading comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns and continuously evolve their customer engagement strategies.

　　Braze is proudly certified as a Great Place to Work® in the U.S., the UK and Singapore. We ranked #1 on Great Place to Work UK’s 2023 Best Workplaces (Medium), #3 on Great Place to Work UK’s 2023 Best Workplaces for Wellbeing (Medium), #4 on Great Place to Work’s 2023 Best Workplaces in Europe (Medium), #5 on Fortune’s 2022 Best Workplaces for Millennials in the US, #10 on Great Place to Work UK’s 2023 Best Workplaces for Women (Large), #19 on Fortune’s 2023 Best Workplaces in New York (Large), and were named as a Top Achiever on Great Place to Work UK’s 2023 Best Workplaces in Tech.

　　You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, Jakarta, London, Paris, San Francisco, Singapore, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

　　Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.