Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　Under general direction of the Director, Customer Maintenance, the Supervisor of the Customer License team works directly with the District management and the Regulatory Compliance teams to provide license integrity and accurate records in ABDC systems across Distribution Center locations. This role supports the customer license area of the Distribution Center's regulatory compliance efforts and procedures. This extremely critical role has responsibility for all customer licensing and maintenance on the information technology system within the assigned region, contributing to the profitability of the customer.

　　Responsible for supervising designated segment within CIDM onboarding team. Responsible for associate hiring, training and performance management.Point of support and escalation for direct associates.Supports team on external & internal discussions. Responsible for and managing the processes for customers transition to Cencora.Ensures data accuracy with assigned team during the onboarding life cycle.Reviews & drives metrics & reports daily to ensure team is meeting SLA.Responsible for following approval processes for business-critical elements, documents setups & changes to ensure compliance with established processes. Responsible for associate growth & development.Identifies any potential escalations or risks through reportings and proactive support.Maintains relationships within the segment for escalations & support. Develops and maintains SOPs.Develops & executes on training plans.Interacts with all levels of the organization for requests. Performs related duties as assigned.

　　What your background should look like

　　Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree or equivalent work experience. Normally requires a minimum of three (3) years related and progressively responsible experience; minimum five (5) years' experience with Cencora or like company in customer service, customer maintenance, or administrative position. SAP experience required.

　　Understands Cencora systems and internal processes.Experience with SAP Customer Master Data. Demonstrated history of operating in a professional manner with customers or other associates.Excellent analytical skills relative to data analysis and data auditingExcellent organizational skills. Ability to communicate effectively, both orally and in writing.Excellent customer service skills, proven track record of detail oriented problem solving, trouble shooting, and follow up. Excellent interpersonal skills.Working knowledge of computers necessary to operate effectively with company systems and programs; proficient in Microsoft Office (specifically Excel and Word). Good understanding of local, regional and national contracts; must know DEA and state licensing details as well as programs and services offered by the Company. Familiarity with multiple Cencora systems such as SAP, Star MF, and Data Warehouse.Familiarity with customer maintenance related areas such contracts, credit, rebates, and accounts receivable.Demonstrated ability to work independently. Excellent problem-solving skills; ability to resolve issues effectively and efficiently.

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　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: AmerisourceBergen Services Corporation

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned