How you'll help us Keep Climbing (overview & key responsibilities)

　　Vision: Deliver world-class service to all customers.

　　Mission: Make every customer feel like the most valued person.

　　Delta's Brand Beliefs:

　　Welcoming, we treat everyone like a guest in our home, making safety and comfort a priority. Elevated, we strive to exceed expectations through teamwork, focusing on every detail and delighting in unexpected ways. Caring, we put ourselves on the other side of the counter, aisle or phone, always leading with empathy and kindness.

　　At Delta Air Lines, we are focused on building an organization operated by people with a dedicated commitment to superior customer experience to further position Delta as the world's most trusted airline in the eyes of our employees and customers.

　　As a Customer Experience Specialist, you will join a performance driven culture, and a service and sales focused team in a high energy call center environment. Ideal candidates should demonstrate the desire to make our customer's travel not only superior but memorable.

　　Job Summary:

　　Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:

　　Effective listening Quickly identifying and owning customer issues Actively search for solutions to problems Making quality decisions In this position, you will: Answer calls in an efficient, courteous and accurate manner Assess customer needs Offer solutions and additional products Interact with a globally diverse group of customers and colleagues Specialists sell travel related services and promote credit card vendor partner products Demonstrate strong verbal and written communication skills Possess strong computer skills Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations Able to learn and react quickly

　　Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

　　Compensation and Training:

　　The starting pay for this position is SGD 2,736.00 per month. The position is also eligible for performance-based incentives after six months' probation period, shift allowances, monthly rewards if company meets Key Performance Indicators (KPIs), and annual pay increases.

　　Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

　　After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

　　Benefits and Perks to Help You Keep Climbing

　　This position is full-time with comprehensive health and wellness benefits, performance incentive programs, and Delta's industry-leading travel privileges.

　　Life at our Singapore Customer Engagement Center:

　　Centrally located at the Singapore Post Center 2 minutes away from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment, and 24-hour food center 5-7 minutes away

　　Modern break room offering snacks and beverage options and free Wi-Fi

　　Local community engagement activities within Singapore as well as participation with Relay for Life and Day of Hope, Breast Cancer Research Foundation (BCRF), and Family Fun Day

　　Delta employees, spouse/children can take advantage of interline agreements that provide space available travel at a reduced rate on many other airlines from around the world.

　　Discounts available to global attractions, hotels and cruises through Delta Perks!

　　What you need to succeed (minimum qualifications)

　　Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority Possess correct legal documentation to live and work in Singapore Be fluent written and verbally in English This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches. Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation Must have a flexible schedule as this position will require you to work weekends, holidays and including night shift Preferred education requirement for this position is an A-Level, O-Level, or HS Diploma (equivalent accepted). Consideration will be given to candidates with an N-Level if they also have a Polytechnic Diploma (equivalent accepted), WSQ Level 7, or 6 years of work experience.

　　What will give you a competitive edge (preferred qualifications)

　　One year of experience working in sales, and at least one year of experience providing customer service.