Push boundaries. Explore ideas. Reshape tomorrow. Join Garrett and grow your career while helping top vehicle brands accelerate towards a cleaner, safer, and smarter future.

　　Garrett is the true pioneer of automotive turbocharging dating back more than 60 years and continues today as the world's leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.

　　The Garrett Customer experience (CX) Leader position is responsible for leading and driving the NPS initiative across the entire GTX organization globally as well as shaping and developing strategies relating to Differentiated Customer Experience. This position reports directly to the Sr Account Management Director & Customer Experience.

　　We are seeking an individual who is passionate about Customer Experience and deepening Customer Relationships. Garrett Motion is on a mission to help our customers succeed by understanding their pain-points and creating a differentiated experience for them; making it easier to do business with us. We conduct regular face to face customer interviews, online surveys and questionnaires, focus groups and brainstorming workshops to constantly improve our product and service offerings, internal processes & tools we use and, hence to create a differentiated experience for our customers.

　　To be successful in the role, you will need to have good sales experience, strong program management mind set and skills, cross functional leadership, be persuasive, drive change, be strategic and operationally smart, liaising with all levels of the GTX business right up to senior leadership level.

　　This role is a high visibility, career changing role for the right person due to the exposure to GTX leadership.

　　Position Responsibilities:

　　Implement and maintain a clear Management Operating System (MOS) to deploy CX at each and every Customer Accounts level and with each business function across the globe. Work in collaboration with the Customer Account Directors and their teams to identify and deliver improvement initiatives. Maintain/Create consistent NPS related metrics dashboard, weekly reports to measure the level of Customer Satisfaction, adherence to improvement initiatives' timelines and deliverables. Enable identification of risks and support contingency planning for resolution / mitigation. Facilitate regular NPS meetings (Tactical) with cross functional teams spread across the globe. Leadership Presence and drive regular NPS Steering committee meetings (Strategic) with VP/GM/GBE leaders. Collate and maintain necessary information, data, weekly reports and other related documentation to support strategic and tactical decision making.

　　Required Qualifications & Skills:

　　Bachelor's degree required in Business Management or Engineering. MBA would be advantage Minimum 5 years of related Sales and Program Management experience. Lean experience, SixSigma certification, GEM fundamentals and PMP certification a plus. Ability to think strategically and to scope tasks and set goals Ability to work within a team to accomplish business goals and meet customer expectations Effectively work in a matrixed organization structure Strong team player with the ability to take ownership and follow-through

　　BENEFITS

　　Meal tickets 13th salary Private medical insurance A fixed monthly amount received on the Benefits platform with which you can choose from services such as: Extended health insurance for employees and dependents Dental care Online and offsite shopping discounts Private pension Vacation vouchers Transportation: Metrorex/STB monthly subscriptions or Fuel card Access to various events (paintball, escape room, laser tag, rafting, wakeboarding, movie, theater etc.)

　　LEARN & DEVELOP

　　Extensive online and on-site training programs Support for Green Belt Six Sigma Certification Peer2Peer Training program: learn and teach one another, offer advice, and engage Career growth & promotion opportunities International work environment

　　RELAX & WELL-BEING

　　Sports and Social Club: trainer in the Office program and weekly online Nutrition Sessions for all Garrett employees Friendly working environment, alongside talented and dedicated people Networking area Bookster Great coffee, tea and spices Weekly Fruit Day Employee assistance program for all our employees (professionals ready to listen and speak with you on all subjects) Flexible working hours 26 vacation days per year for all our employees Hybrid work environment: 2 days Work from Home per week