Who are we?

　　Equinix is the world's digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

　　A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Customer Engineer

　　Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,100 networks and 3,000+ cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

　　At Equinix, we help the world's digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people's lives. Our culture is based on collaboration and the growth and development of our teams.

　　We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

　　Job Summary

　　Equinix Digital Services is looking for a technical leader to join our Customer Engineering team. As a Customer Engineer, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

　　As a Customer Engineer, you serve as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services. To do this, you'll need to draw upon your experience with networking, cloud and/or systems administration.

　　This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums - from live chat and Slack, to our ticketing system.

　　The ideal candidate will have a strong infrastructure background as well as comfort and interest in cloud-native technologies such as Kubernetes. You will join a collaborative, global and cross-functional organization that includes all aspects of customer engagement and management.

　　Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure!

　　Responsibilities

　　Be responsible for providing technical support to Equinix Digital Services customers through a variety of platforms such as: Email / tickets, Live chat, and Private and public Slack channelsProvide support to new and existing customers, including:Responsibility for queue sanitation, ticket triaging, troubleshooting and resolutionFollow-up with customers and relevant stakeholders throughout Equinix Digital ServicesBe an expert resource on Equinix Digital Services:Ensure familiarity with all aspects of the Equinix Digital Services platformConstantly expand your knowledge of common use cases and deploymentsUnderstand and practice with Equinix Digital Service's APISupport customers and operations team members:Observe and help to lead incident management protocolsServe as a communication lead as needed during customer-impacting eventsProvide relevant details to sales, account, product, and operations teamsEnsure excellent documentation to enhance self-serviceProvide content and edits to our public facing documentationProvide content and edits to internal documentation to support Standard Operating Procedures (SOPs), team training and employee onboarding

　　Qualifications

　　You have excellent communication skills (written English)You have a background in (and passion for) physical and cloud infrastructureYou enjoy helping people succeed and finding solutions to difficult technical challengesYou have deep (3+ years) experience with Linux, including L2 and L3 NetworkingYou are familiar with different DevOps tools such as Ansible and TerraformYou are familiar with various public and hybrid clouds (AWS, GCP, Openstack)You are familiar with incident managementYou are a natural leader, helping to educate and develop those around youYou are willing to work on a holiday and rotational shift

　　Critical Success Factors

　　Demonstrate a balance of humility and ambitionCurious about technology and solving customer problems

　　Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.