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Customer Engagement Specialist, D10 Hourly Position (Las Vegas, NV)
Customer Engagement Specialist, D10 Hourly Position (Las Vegas, NV)-March 2024
Las Vegas
Mar 17, 2025
ABOUT KROGER
The Kroger Family of Companies bring quality food and community support to locations all across the United States.
10,000+ employees
Consumer Goods & Services, Food & Beverage
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About Customer Engagement Specialist, D10 Hourly Position (Las Vegas, NV)

  Company Name: Smith's Food and Drug

  Position Type: Employee

  FLSA Status: Non-exempt

  Position Summary:

  Provide excellent customer service by acknowledging customers as they enter and exit the store, answering questions and assisting with deactivation of electronic article surveillance devices. Additionally, perform all tasks in a safe manner consistent with corporate policies and state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

  Essential Job Functions:

  Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer serviceAcknowledge customers in a friendly manner as they enter and exit the storeManeuver in the store's entry and exit areasPolitely ask customers to see their receipt for non-bagged items and direct customers to registers when non-bagged items are observedRespond to activations of Electronic Article Surveillance (EAS) systemsAssist customers with deactivation of EAS devicesAnswer customer questions concerning the location of items or sections within the storeDirect communication with the district Asset Protection (AP) manager/district AP specialists to report suspicious behaviorReport incidents on the Kroger Loss Prevention Monitoring System (KLPMS)Review closed-circuit television (CCTV) and report any incidents to district AP managerPerform random associate parcel/receipt checkAssist customers with bascarts that may lock up with PurcheckReport safety concerns to supervisorComply with corporate policies and promote/follow company initiativesMaintain flexibility to work any shiftMust be able to perform the essential functions of this position with or without reasonable accommodation

  Minimum Position Qualifications/Education:

  High school diploma or general education degree (GED) or combination of relevant education and experienceMinimum 18 years of ageAbility to pass drug testAbility to work in a fast-paced environmentAbility to handle sensitive information while maintaining a high degree of confidentialityAccuracy/attention to detailAbility to work within rigid timeframes and meet resolute deadlines

  Desired Previous Job Experience:

  Knowledge of Kroger policies, procedures, and organizational structureAbility to speak a second language

  Education Level: Bachelor's Desired

  Required Certifications/Licenses: None

  Position Type: Full-Time

  Shift(s): [[mfield4]]

  Regions: Mountain

  States: Nevada

  Keywords:

  Jobs at Smith's: A division of the Kroger Co. (NYSE:KR) one of the nation's largest grocery retailers, Smith's currently operates 139 stores and 95 fuel stations throughout seven western states. Smith's charitable giving, in partnership with 18,000+ associates, generous customers and suppliers, totaled $13.8 million in cash and food products to local organizations in 2015. For more information visit: www.smithsfoodanddrug.com or https://www.facebook.com/careerarsmiths.

  Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

  Posting Notes: NV || Las Vegas || 2211 N Rampart Blvd || 89128 || Smith's Food and Drug || None || Asset Protection || Employee || Non-Exempt || Full-Time || None

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