Home
/
Customer Service
/
Customer Care Representative with French
Customer Care Representative with French-March 2024
Bucharest
Mar 16, 2025
ABOUT WIPRO
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfoli
10,000+ employees
Consulting
VIEW COMPANY PROFILE >>
About Customer Care Representative with French

  Wipro, Multinational Corporation that provides information technology, consulting and business process services is seeking a new enthusiastic candidate who would join our team on a Customer Care Representative role.

  What will my future role be about? Provides assistance to customers, sales representatives and employees by e-mail in English and French. Acts as the first point of contact with customers. Registers verbal or written requests and / or complaints received from end users and escalates them, if necessary. Records verbal or written requests received from end users in an accurate manner according to the procedures and within the previously established interval time. Registers cases in the client's internal systems. Processes Product Replacement cases. Carries out reports upon customer's requests. Contributes to improving the process. When dealing with complaints and escalations:

  Proactively addresses any potential user issues. Continuously provides data to the Process Manager and the Head of Department, to the contact person from the Client about the existence of user dissatisfaction cases. Ensures the structure and quality of communication to the client complies with team standards. Manages exceptional situations with obtaining the necessary approvals. Continuously provides end-user data for timely incident resolution. What should I bring to the table? Graduates or students, minimum of Baccalaureate Diploma. Proficiency in English and French. Professional qualification in one of the following fields: translations, customer service, indirect sales, technical assistance, etc. is a plus. PC operating skills, MS Office package. Previous experience in the fields: customer relations or in the medical field is an advantage. What's in it for me? Relocation package: in case that you are not living in Bucharest, the company will offer you support in order to relocate to our office location; Opportunity to work for one of the biggest brands in the world in a unique work environment; Great career opportunity with a leading international outsourcing company; Opportunity of professional and personal development in a multinational working environment through a variety of training programs (hard/soft skills); Attractive compensation package with full access to a variety of benefits available through an online platform; the package can be customized on a monthly basis depending on each employees' needs. If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process. Prod Quality &Complaint Mgt.(Med Device)

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Teller PT
Employment Type: Part-Time, On-site #LI-ONSITE This Teller position starts at $15.60 per hour with an uncapped incentive opportunity based off individual performance. We also offer the following bene
Client Solutions Manager, Apps & Gaming (Türkiye)
The Client Solutions Manager for Meta's Global Business Group team partners with our most strategic clients to make sure they are successful with Meta. This is an outstanding opportunity to be at the
Service Administrator
Service Administrator Description We are looking for a talented Service Administrator to join our team specializing in Service for our Sales and Service department at our branch in Tampa, FL. In this
Customer Business Director
Date Posted: 2023-07-02 Country: Japan Location: JPN13111: RII Tokyo Japan, 1-11-44, Akasaka, Minato-ku M/S 12 Floor, Tokyo, 107-0052, Japan Position Role Type: Unspecified Customer Business Director
International Client Service Associate
Overview Do you want a career with a firm that's changing the industry? As an International Client Services Associate, you'll become part of our bustling International Private Client Group and focus
Call Center Representative
About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live
Customer Service Representative-Remote
TransUnion's Job Applicant Privacy Notice What We'll Bring: We are looking for a Customer Service Support Representative to join our successful Client Services Sales team. This position will be respo
Microsoft Dynamics 365 Customer Engagement, Manager
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics
IT Client Service Owner
Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be A
Senior Technical Support Engineer
#LI-FR2 We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and su
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved