Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

　　Region / Function: Various

　　Location: US

　　Reports To: Various

　　Key Relationships:

　　Customer Care Supervisors & ManagersCustomer Care ColleaguesKey customersField operations

　　Job Summary:

　　This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.

　　Key Performance Indicators:

　　First Contact Resolution %Customer Satisfaction ratingQuality Assurance scoresAverage Handle TimeUtilization (Overall % of the time Colleagues are logged in and being productive)

　　Principal Duties and Responsibilities:

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

　　Handles customer correspondence for service, scheduling, and billing inquiriesOffers creative Home Inspection leads to qualifying customersCultivates and maintains on-going customer relationshipsUses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshootingCommunicates with branch personnel to resolve service and scheduling issuesInitiates outbound customer service calls for various campaignsHandles incoming calls from technicians to provide support

　　CANDIDATE SUMMARY

　　Required Experience:

　　1-2 years of customer service experience preferredAbility to use a personal computerBasic knowledge of Microsoft Word, Excel, and WindowsAbility to type 25 wpm preferred

　　Required Leadership Traits and Characteristics:

　　General knowledge of the organization, products, and/or servicesGood verbal, written, and interpersonal communication skillsAbility to overcome objections and problem solveAbility to work in a fast-paced environmentGood problem-solving skillsAbility to work flexible schedule, including weekends and holidaysMust be dependable and consistently punctual for all scheduled shiftsA private home office/workspace suitable for working remotely during scheduled shiftBroadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cableChild / dependent care as necessary during the hours of scheduled shift

　　Formal Education, Qualifications or Training:

　　High school diploma or GED

　　Physical Demands and Working Conditions

　　The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Incumbent must be prepared to:

　　Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

　　Incumbent is required to have:

　　Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

　　Incumbent will be subject to:

　　Inside working conditions: The change of building environment such as with or without air conditioning and heating.

　　Base Pay Range: $15.48 - $24.33 / hour

　　Why Choose Rentokil ?

　　A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

　　Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

　　Click here to read more about our Total Rewards Program which includes:

　　Professional and Personal Growth

　　Multiple avenues to grow your careerRentokil Terminix is a Drug Free workplaceTraining and development programs availableTuition Reimbursement benefits (for FT Colleagues)

　　Health and Wellness

　　Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

　　Savings and Retirement

　　401(k) retirement plan with company-matching contributions

　　Work-Life Balance

　　Vacation days & sick daysCompany-paid holidays & floating holidaysA company mindset that prioritizes health, safety, and flexibility

　　We are looking for individuals who want to make a difference where our customers live and work. Is that you?

　　Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

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