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Customer Care Rep (Claims Life Department)- Work From Home
Customer Care Rep (Claims Life Department)- Work From Home-January 2024
Work From Home
Jan 11, 2025
About Customer Care Rep (Claims Life Department)- Work From Home

  Job Family

  Customer Service

  About Us

  At Transamerica, hard work, innovative thinking , and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

  Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

     

  Transamerica is a part of A egon , an integrated, diversified, international financial services group . The A egon companies employ over 2 1,500 people and have approximately 31.7 million customers . * For more information, visit   www.transamerica.com .

  Who We Are

   

  Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products , including mutual funds, annuities, stable value solutions, as well as investment management services.

  What We Do

  Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology).

  Job Description Summary

  As the point of contact and “voice of the company” for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products. Work as part of a team that is empowered to go above and beyond to deliver an outstanding customer experience.

  Job Description

  Responsibilities

  Use exceptional customer service and interpersonal skills to answer calls regarding retirement, life, and annuity investment products.

  Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed.

  Locate/research information using multiple systems/technologies.

  Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.

  Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

  Learn and maintain a basic understanding of products, procedures, and systems

  Achieve department metrics and expectations

  Participate in a team based environment to achieve department goals

  Qualifications

  Associate’s degree in a business field or equivalent experience

  One year of call center or customer service experience, or financial services industry experience

  Ability to communicate with customers in a professional manner, orally and in writing

  Ability to work independently and as part of a team

  Proficiency using MS Office tools

  Preferred Qualifications

  Understanding of retirement, life, and annuity investment products

  Understanding of life claims

  Working Conditions

  Remote/call center environment

  May work varied shifts

  Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.*

  The salary for this position generally ranges between $33,000 - $43,500 annually. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

  Additionally, this position is typically eligible for an Annual Bonus of 6% based on the Company Bonus Plan/Individual Performance and is at the Company’s discretion.

  #LI-Remote

  This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

  What We Offer

  For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees .

  Compensation Benefits

  Competitive Pay

  Bonus for Eligible Em ployees

  Benefits Package

  Pension Plan

  401k Match

  Employee Stock Purchase Plan

  Tuition Reimbursement

  Disability Insurance

  Medical Insurance

  Dental Insurance

  Vision Insurance

  Employee Discounts

  Career Training & Development Opportunities

  Health and Work/Life Balance Benefits

  Paid Time Off starting at 160 hours annually for employees in their first year of service.

  Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).

  Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars

  Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of s ervice at the time of birth, placement of an adopted child, or placement of a foster care child.

  Adoption Assistance

  Employee Assistance Program

  College Coach Program

  Back-Up Care Program

  PTO for Volunteer Hours

  Employee Matching Gifts Program

  Employee Resource Groups

  Inclusion and Diversity Programs

  Employee Recognition Program

  Referral Bonus Programs

  Peer Recognition Program (BRAVO)

  As of December 31, 2022 Inclusion & Diversity 

   

  We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We’re thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads , and Top 75 Companies for Executive Women.

   

  To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company - sponsor ed, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees . They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

    

  Giving Back 

   

  We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, th e foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

   

  https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation  

   

  Transamerica’s Parent Company 

  Aegon (http://www.aegon.com/) acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 29.5 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose: Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.  

  At Transamerica, hard work, innovative thinking , and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.

  Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there.

     

  Transamerica is a part of A egon , an integrated, diversified, international financial services group . The A egon companies employ over 2 1,500 people and have approximately 31.7 million customers . * For more information, visit   www.transamerica.com .

  As of December 31, 2022 For more information about Transamerica’s privacy practices, click here. (https://transamerica.com/sites/default/files/files/e070d/job_app_0123.pdf)

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