Description

　　You Lead the Way. We’ve Got Your Back.

　　#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023

　　#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023

　　#10th in Fortune Magazine’s 2023 World’s Most Admired Companies

　　#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　American Express reinvented the global service experience by embracing a servicing philosophy which deepens relationships with customers. Our unique servicing philosophy, Relationship Care® puts passion to serve – and individual personality – at the centre of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company.

　　Our unique servicing philosophy, Relationship Care® puts your passion to serve - and your personality - at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

　　What would you do every day as a Customer Care Professional?

　　Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment

　　Evaluate and analyze account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services.

　　Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy

　　Adherence to quality and compliance guidelines

　　Document necessary account information and offer custom solutions that benefit the customer

　　Grow and nurture customer relationships on every interaction that results in measurable Customer value

　　Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality

　　Please note that this is a future opportunity in American Express.

　　Qualifications

　　Qualifications:

　　Should have a minimum 2 years of BPO work experience.

　　Should have at least a year of voice account experience from the most recent company joined

　　Successful in previous job (high performer)

　　Bachelor’s degree, associate degree, college undergrads may apply

　　Preferred Experience:

　　Have been measured on Customer VOC (Voice of Customer) or NPS (Net Promoter Score), as well as AHT (Average Handling Time) from the most recent company joined

　　Candidates with prior experience in B2B and B2C servicing would be preferred

　　Premium customer service experience and/or sales experience, with a passion for building customer loyalty through exceptional listening and relationship building

　　Sales experience (Value generation/consultative selling) is a plus

　　Additional Details:

　　Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

　　Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

　　Work From Home Requirements:

　　Must have at least 25 mbps internet connection plan / speed

　　Must have a private & quiet area to work at home

　　American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

　　Excited to be part of #TeamAMEX? Walk-in applications will be processed on the same day.

　　If you are interested and your relevant experience is aligned with the requirements of the role, you may visit our Career Center from Mondays to Fridays, 10am to 5pm at BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig (entrance is at 30th Street cor. Lane A).

　　Job: Operations

　　Primary Location: Philippines-PHL-Taguig City

　　Schedule Full-time

　　Req ID: 24000831