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Customer Care Center Assistant (m/f/d)
Customer Care Center Assistant (m/f/d)-December 2024
Porto
Dec 21, 2024
About Customer Care Center Assistant (m/f/d)

  Quer juntar-se a nós para ajudar a combater as doenças mais ameaçadoras domundo e permitir o acesso a cuidados de saúde para mais pessoas em todo omundo? Na Siemens Healthineers, somos pioneiros em avanços na área da saúde.Para todos. Em todos os lugares.

  Oferecemos-lhe um ambiente flexível e dinâmico, com oportunidades para sairda sua zona de conforto para crescer pessoal e profissionalmente. Pareceinteressante?

  Responsabilidades:

  Atendimento telefónico ao cliente

  Gestão dos pedidos de abertura detickets de técnicos/especialista de aplicação e pedidos via Teamplay Fleet

  Gestão das plataformas decomunicação digital do Customer Care Centre (mailbox, Teams, Teamplay Fleet,Yammer, SMS)

  Suporte à gestão dos agendamentoscom clientes

  Permitir uma maior disponibilidadete todos para uma melhor comunicação com os CSE (customer services engineers) eCAS (Customer application services)

  Requerimentos:

  Sem preferência no background

  Proatividade na procura desoluções junto com os colegas de equipa

  Dinamismo e vontade de aprender

  Inglês fluente (fundamental)

  Empatia e boa capacidade de comunicação

  Skills de informática na ótica doutilizador

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