Home
/
Comprehensive
/
Customer Account Specialist
Customer Account Specialist-March 2024
Indianapolis
Mar 20, 2025
ABOUT C.H. ROBINSON
As one of the world’s largest logistics platforms, we are responsible for getting goods to people, when and where they need them.
10,000+ employees
Client Services
VIEW COMPANY PROFILE >>
About Customer Account Specialist

  Responsibilities:

  The duties and responsibilities of this position consists of, but are not limited to, the following:

  Drive growth and retention within a dedicated customer portfolio, identifying opportunities, and promoting tailored solutions

  Proactively and accurately communicate shipment updates, adopting a customer-centric approach

  Analyze customer inquiries, delivering timely and insightful updates to enhance customer satisfaction

  Identify opportunities for operational efficiency improvements and implement proactive measures

  Respond to customer needs promptly, demonstrating a sense of urgency for an excellent customer experience

  Utilize C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and consistently exceed customer expectations

  Network internally with Account Management, Operations, and Capacity teams to foster collaborative and streamlined operations

  Mentor team members to foster continuous learning, development, and collaboration, contributing to overall team success and growth

  You’re a great fit if you have:

  High School Diploma or GED equivalent

  Previous Customer Engagement Experience

  Ability to travel up to 5% (domestically)

  Even better if you:

  Value a diverse and inclusive work environment

  Have basic proficiency in Microsoft Office Suite of Programs

  Display attention to detail, accuracy, and problem solving

  Exhibit demonstrated negotiation, collaboration, and influencing skills

  Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

  Equal Opportunity and Affirmative Action Employer

  C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

  Affirmative Action Employer/EOE/M/F/Disabled/Veteran

  Benefits

  Your Health, Wealth and Self

  Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  Two medical plans (including a High Deductible Health Plan)

  Prescription drug coverage

  Enhanced Fertility benefits

  Flexible Spending Accounts

  Health Savings Account (including employer contribution)

  Dental and Vision

  Basic and Supplemental Life Insurance

  Short-Term and Long-Term Disability

  Paid and floating holidays

  Paid time off (PTO)

  Paid parental leave

  Paid time off to volunteer in your community

  Charitable Giving Match Program

  401(k) with 6% company matching

  Employee Stock Purchase Plan

  Plus a broad range of career development, networking, and team-building opportunities

  Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

  Why Do You Belong at C.H. Robinson?

  Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

  As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
RN - Float
About Us: Milford Regional Medical Center is a full-service, community and regional teaching hospital, with 145 beds, providing acute-care serving a region of 20-plus towns. With over 300 primary car
Software Engineer
Summary: Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed
Software Development Manager, Payments Storage and Transmission Services
Description Amazon Payments Security Engineering protects the environment that processes millions of transactions every day across numerous countries and payment methods. Over 100 million customers a
R.N. II DOU - Full Time - Days - 12hr ICH
Current Emanate Health Employees - Please log into your Workday account to apply Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the wor
Customer Service Engineer
Job Description Summary All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbis
Director Marketing Communications - Kimpton Shinjuku Tokyo
What’s the job? The role of the Director of Marketing Communications (Marcom & PR) is to nurture a strong industry network, increase awareness and develop an enviable corporate and hotel image by
Heavy Equipment Operator - Dozer
Extraordinary commitment runs deep at Zachry. Here, dedicated men and women have the opportunity to work on challenging projects alongside those who value innovation and support team efforts in all o
Brazer II
At Trane Technologies® (https://www.tranetechnologies.com/) we Challenge Possible. Our brands – including Trane® (https://www.trane.com/) and Thermo King® (https://www.thermoking.com/) - create acces
Customer Service Associate
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient chec
SI Partner Marketing
Job Description When you join Intel, you become part of a global organization with big ambitions. Our people have had a profound influence on the world by creating radical innovations that revolution
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved