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Customer Account Specialist
Customer Account Specialist-March 2024
Indianapolis
Mar 18, 2025
ABOUT C.H. ROBINSON
As one of the world’s largest logistics platforms, we are responsible for getting goods to people, when and where they need them.
10,000+ employees
Client Services
VIEW COMPANY PROFILE >>
About Customer Account Specialist

  Responsibilities:

  The duties and responsibilities of this position consists of, but are not limited to, the following:

  Drive growth and retention within a dedicated customer portfolio, identifying opportunities, and promoting tailored solutions

  Proactively and accurately communicate shipment updates, adopting a customer-centric approach

  Analyze customer inquiries, delivering timely and insightful updates to enhance customer satisfaction

  Identify opportunities for operational efficiency improvements and implement proactive measures

  Respond to customer needs promptly, demonstrating a sense of urgency for an excellent customer experience

  Utilize C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and consistently exceed customer expectations

  Network internally with Account Management, Operations, and Capacity teams to foster collaborative and streamlined operations

  Mentor team members to foster continuous learning, development, and collaboration, contributing to overall team success and growth

  You’re a great fit if you have:

  High School Diploma or GED equivalent

  Previous Customer Engagement Experience

  Ability to travel up to 5% (domestically)

  Even better if you:

  Value a diverse and inclusive work environment

  Have basic proficiency in Microsoft Office Suite of Programs

  Display attention to detail, accuracy, and problem solving

  Exhibit demonstrated negotiation, collaboration, and influencing skills

  Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

  Equal Opportunity and Affirmative Action Employer

  C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

  Affirmative Action Employer/EOE/M/F/Disabled/Veteran

  Benefits

  Your Health, Wealth and Self

  Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  Two medical plans (including a High Deductible Health Plan)

  Prescription drug coverage

  Enhanced Fertility benefits

  Flexible Spending Accounts

  Health Savings Account (including employer contribution)

  Dental and Vision

  Basic and Supplemental Life Insurance

  Short-Term and Long-Term Disability

  Paid and floating holidays

  Paid time off (PTO)

  Paid parental leave

  Paid time off to volunteer in your community

  Charitable Giving Match Program

  401(k) with 6% company matching

  Employee Stock Purchase Plan

  Plus a broad range of career development, networking, and team-building opportunities

  Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

  Why Do You Belong at C.H. Robinson?

  Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

  As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2023. Headquartered in Eden Prairie, Minnesota, we are proud to be certified as a Great Place to Work 2023 - 2024 by the Great Place to Work Institute. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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