At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　The Credit and Collections Supervisor is responsible for supervising collector associates to ensure the short- and long-term collector goals are met. They will resolve complex issues, act as liaison between departments and management, and be responsible for the prepayment process for ICS and credit hold process.

　　Key Job Functions/ResponsibilitiesSupervise a team of 4-6 collector associates, ensuring appropriate staffing levels are maintainedStaff supervision, including but not limited to hiring, corrective action, performance appraisals, review and approval of timesheet submission, etc.Coordinate training activities for associates based on core competency levels.Ensure staff is properly cross-trained, professional and adequate coverage exists at all times.Motivate and provide development opportunities to associates.Effectively communicate messages to and from the leadership team, including messaging on the strategic vision and direction of the organizationMonitor Oracle Work queues and review AR reports with collectors (over 60, over 180 and over 360 reports, COAS, etc.) to ensure appropriate next steps are initiated, provide escalation point for client inquiries, disputes, etc.Possess strong system knowledge and subject matter expertise in order to engage in automation projects, staff training and problem resolution;Manage initiatives within the team and implement process improvements;Resolve complex issues and ensure message is appropriately communicated across the organization;Serve as a liaison with other departments as well as senior management;Maintain, develop and implement internal controls and procedures for compliance with SOX, regulations from the SEC and client contracts; maintain procedure documentation;Partner with business lines on rollout of new initiatives, pricing change, etc. For example, consolidation credit, RMFP billing changes/prepayment opportunities, attending and participating in strategy meetings;Responsible for documentation of all processes, procedures and provide necessary training of associatesEstablish and publish metrics to measure timeliness and accuracy of Credit and Collections activities ensure any data and analytics are presented in a structured and easy to understand manner with actionable insightsInitiate and lead initiatives / projects such as Electronic Invoicing, Proxy postage prepayment, Oracle enhancements, etc.Act as a back-up to Director when neededPerform various other tasks as directed by managementBasic Skill Level Requirements

　　Education:Bachelor's degree in Finance or related studyExperience:Minimum of 4 years in a collection roleRecruitment Process

　　Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have.

　　Background Check Process

　　Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:Reference checkEducation verificationCredit inquiryCanadian criminal record checkWorkplace Flexibility

　　We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.

　　At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

　　Accessibility & Accommodation

　　Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

　　#LI-Hybrid #LI-TN1

　　Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.