At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Corporate Payment and Treasury Solutions (CPTS ) helps organizations – from middle-market companies to federal agencies – pay for goods and services by issuing cards and facilitating digital payments. The CPTS Supplier Support Manager role leads a team that is accountable for assisting suppliers and merchants with successfully processing virtual credit card payments. This role also is responsible for managing and directing business processes using bot automation to process online credit card payments for select clients.

This role will provide hands-on leadership and work direction to a medium-sized team of payments support staff who help troubleshoot and resolve issues processing virtual cards brought by our client’s suppliers and merchants. This role will work closely with our commercial card relationship manager teams and supplier enablement teams to ensure an exceptional and consistent client experience while meeting or exceeding SLA's and performance metrics. Additionally, the role is a member of the CPTS Bankcard Account Management senior leadership team and will contribute to a culture of continuous operational improvements, client advocacy and team engagement.

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

Basic Qualifications

- Bachelor’s degree, or equivalent work experience

- Typically eight to 10 years of relevant experience

Preferred Skills/Experience

- Considerable knowledge of operation functions, systems, policies and procedures for the assigned area

- In-depth understanding and practical application of applicable laws and regulations

- Strong organizational, managerial and project management skills

- Well-developed customer relations skills

- Effective interpersonal, verbal and written communication skills

- Ability to manage multiple tasks/projects and deadlines simultaneously

- Thorough knowledge of banking operations and human resources

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

Healthcare (medical, dental, vision)

Basic term and optional term life insurance

Short-term and long-term disability

Pregnancy disability and parental leave

401(k) and employer-funded retirement plan

Paid vacation (from two to five weeks depending on salary grade and tenure)

Up to 11 paid holiday opportunities

Adoption assistance

Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program .

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $102,340.00 - $120,400.00 - $132,440.00

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.