Home
/
Customer Service
/
Coordinator, Customer Management Analytics
Coordinator, Customer Management Analytics-April 2024
Chicago
Apr 3, 2025
ABOUT CONSTELLATION BRANDS
At Constellation Brands, our mission is to build brands that people love because we believe sharing a toast, unwinding after a day, celebrating milestones and helping people connect, is Worth Reaching
501 - 1,000 employees
Technology
VIEW COMPANY PROFILE >>
About Coordinator, Customer Management Analytics

  Job Description

  Company Summary

  We're the producers, creators and marketers of beer, wine and spirits brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and well into the future. Because of this approach, we're the fastest-growing large CPG company in the U.S. at retail, with operations in the U.S., Mexico, New Zealand and Italy. Our premium portfolio of iconic brands like Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, Meiomi, The Prisoner, SVEDKA Vodka, High West Whiskey, and more drive industry-leading growth for us today. But we're just getting started. Our ability to stay on the forefront of consumer trends has fueled our success since our founding in 1945 and will guide us in creating the next generation of products and experiences Worth Reaching For.

  Position Summary

  This position is responsible for developing and delivering network inventory data reporting and analytics. The Coordinator evaluates the overall network inventories to identify areas of risk and opportunities. A core responsibility is to evaluate Distributor inventories through order exception analytics and provide guidance to the Customer Management execution team. In addition, the Analysis coordinator will provide general support to the Customer Management group and will carry out responsibilities with the same customer service focus.

  Responsibilities

  Utilizes MicroStrategy to develop weekly and monthly inventory on hand reporting with the purpose of assisting the teams in managing both Constellation and distributor inventory levels. Inventory reports will identify risks and opportunities throughout the network and specify priorities at individual distribution centers.Manage weekly/monthly KPIs and communicate operational opportunities and risks to CM to be used in collaboration with 3PL vendors, distributors and Business Operations.Oversees the maintenance and distribution of exception reporting and ensures members of Business Operations and wholesalers receive accurate data in a timely fashion.Provides daily and ad-hoc inventory and customer ordering reporting and exception analytics.Provide actionable insights and exceptions to the Customer Management execution coordinators where past and/or projected inventory is not meeting expectations at our distributor partners.Participates in regular KPI/operational reviews with distributor partners in conjunction with CMCreates and distributes inventory management KPIs to designated Supply Chain and Sales associates. Trouble shoots underperforming metrics and develops a plan to increase compliance levels.Assists with special projects such as supplier presentations, requests to collect data for financial audits, departmental mass mailings, cost analyses, etc. Presents at wholesaler and internal meetings as requested to review Supply Chain topics.Cross-trains with other department personnel.Performs other duties and responsibilities as assigned.

  Minimum Qualifications

  A Bachelor's degree or job equivalent experience is requiredExperience with customer service and problem resolution customer interaction.Requires well-developed communication, organizational and interpersonal skills and the ability to work with a variety of people at all levels. Requires a high customer service focus and the ability to problem solve to meet and exceed customer expectations.Must be willing and able to travel as needed.Proficiency in Microsoft Word and Excel (or equivalent software) is required. Must be comfortable working with computers and have the ability to learn new software. Experience with ERP software preferred.Knowledge and experience with business information reporting tools, especially current version of MicroStrategy is preferred. Demonstrated ability to learn internal software applications and specialized customer tools as required.Must be a detail-minded, analytical, deadline-oriented self-starter who has the ability to work under pressure and meet tight deadlines.Must be willing to learn and acquire new skills and abilities.Must be willing to work overtime when necessary (i.e., late evenings, some Saturdays, etc.)

  Preferred Qualifications

  Experience with accounting procedures and/or inventory control is preferred.

  Physical Requirements/Work Environment

  Must be able to sit and/or stand for long periods of time and work on a computer for extended periods. Lifting may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  Location

  Chicago Office

  Additional Locations

  Job Type

  Full time

  Job Area

  Operations and Production

  The salary range for this role is:

  $26.27 - $37.80

  This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

  Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

  Equal Opportunity

  Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

  Not sure you meet all qualifications? Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Service Consultant/Customer Advisor
7121 - White Marsh - 10201 Philadelphia Rd, White Marsh, Maryland, 21162 CarMax, the way your career should be! General Summary: Under general supervision, deliver exceptional customer service by act
Customer Service Lead Clerk
Company Name: Ruler Foods Position Type: Employee FLSA Status: Non-Exempt Position Summary: Create an outstanding customer experience through exceptional service. Establish and maintain a safe and cl
Licensed Customer Service & Sale Rep - Heathrow, FL
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the A
Patient Services Worker - Medina Hospital - Patient - Cleveland Clinic
Job Description Patient Services Workers are responsible for a variety of specialized duties related to the receipt, interpretation, and follow-through of patient diet orders in hospital and long-ter
Estagiário Customer Service
Job Description Executar as atividades administrativas no processamento de pedidos e no atendimento ao cliente. Atendimento 0800.Inserir pedidos no JDE, fazer o acompanhamento da emissão da NF e da e
Licensed Customer Service Representative - Orland Park, IL
It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Hourly Job Description: Why Choose a Career with the A
Customer Service Cashier
Company Name:Fred Meyer Position Type:Employee FLSA Status:Non-exempt Minimum Pay Range:15.99 Maximum Pay Range:22.15 Position Summary: Assist customers and process sales. Role model and demonstrate
Senior Bank Float Sales & Service Representative (SR. Float Teller)
Overview Are you a people person? Be a First Citizens person. Join our branch team and make a difference. As a Senior Sales & Service Representative at First Citizens Bank, you will support sales
Customer Specialist
6082 - Bristol - 449 Pinnacle Parkway, Bristol, Tennessee, 37620 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience
Support Services Operator Lead - Virginia Wesleyan College
Job Description The Mail Distribution Clerk receives, distributes, and delivers all mail including regular, overnight packages, vendor/messenger deliveries, as well as interoffice mail. Job Responsib
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved