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　　Job Category

　　Customer Success

　　Job Details

　　About Salesforce

　　We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

　　You will be responsible for the successful design and delivery of complex Salesforce Marketing Cloud solutions for our customers. These technologies include but are not necessarily limited to Salesforce.com products and APIs and Marketing Cloud studios and builders along with cross-cloud integrations.

　　The solutions you design are built for the long-term and will scale with the customer's growth plans seamlessly. You have proven experience in designing scalable and high-quality solutions for large enterprise clients. You should be able to understand the requirements from the client, collaborate with various internal and external teams, document the solution design and finally deliver a quality implementation of the project.

　　You should be able to support customers in the process of designing, developing, coding, and launching complex email campaigns, dynamic content, and landing pages. You have experience coding HTML emails and landing pages, using Marketing Cloud's proprietary scripting language (AMPscript) and Server Side Javascript.

　　In this role, we are looking for someone with expertise in Salesforce Marketing Cloud and with sufficient hands-on experience on the different Salesforce clouds, Integration and Data Management.

　　Responsibilities:

　　Collaborate with client stakeholders to define requirements, deliverables, and set, manage and document expectations.Translate client requirements in detail, well to understand technical and functional documentation.Define project goals and timelines.Manage day-to-day client interactions and resolve escalations.Build solutions that utilize out-of-the-box features and modules in Salesforce Marketing Cloud as far as possible.Lead technical aspects of projects related to responsive email and landing page campaignsWork with Customers to understand key campaign parameters such as subscriber audience, program frequency, degree of personalization, and overall creative approachProvide guidance on the technical integration of third-party systems.Guide all the teams on best practices for code, naming conventions and documentation.Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementationMaintain a target billable utilization aligned to the roleAbility to understand a project and deep dive to debug issuesLiaise with Salesforce product teams to support client implementationsWorking remotely, while collaborating with global teams for delivery across geographies. We may need you to be flexible with your work hours

　　Requirements:

　　2+ years of hands-on experience on Salesforce Marketing Cloud (Email Studio, Journey Builder, Interaction Studio, Einstein, Automation studio etc.)Ability to debug performance issues, both at the client layer and platform layerExperience with mobile-first HTMLExperience with creating dynamic HTML Emails, Templates, Landing Pages, and reusable content blocks in MC using HTML, CSS, and JQueryFamiliar with AMPscript and SSJSFamiliar with PSD to HTML conversionKnowledge of different integration patternsUnderstanding of the Salesforce product suite, including Sales, Service, Commerce and Community CloudsUnderstanding of systems architecture and ability to design scalable performance-driven solutionsUnderstanding of key design patterns and large data volume limitations and best practicesUnderstanding of data sharing and visibility considerations and how these play into platform architectureFamiliarity with SQL and JavascriptKnowledge of data integration tools and experience integrating with other Salesforce cloudsExperience with platform security capabilities (TLS, SSL)Active Salesforce certifications or ability to achieve relevant certifications upon hirePreferred Salesforce certifications:Salesforce Marketing Cloud ConsultantSalesforce Marketing Cloud DeveloperNice to have:

　　Salesforce Marketing Cloud AdministratorSalesforce Data Cloud AccreditationSalesforce Marketing Cloud Personalization Accreditation

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