Home
/
Comprehensive
/
Community Office Coordinator
Community Office Coordinator-March 2024
Bronx
Mar 16, 2025
ABOUT HEALTHFIRST
As New York’s largest not-for-profit health insurer, Healthfirst offers high-quality, market-leading products to nearly 1.8 million members.
1,001 - 5,000 employees
Healthcare, Insurance
VIEW COMPANY PROFILE >>
About Community Office Coordinator

  The Community Office Specialist is the primary interface and front line resource for the community office. S/he will triage, research, educate, liaise and manage the community office efficiency, while tracking and providing metrics on office production. S/he works in tandem with the Manager on processes, procedures and serves as the main point of contact with other departments in order to provide superior service to our staff and members.

  Improve overall member experience and reduce waiting time in order to expedite traffic flow

  Register and educate members in the HF Member portal (access online services)

  Audit and Review applications to ensure quality and reduce rejections

  Conduct training to Representatives during team meetings on specific topics based on observations on common rejections and frequent mistakes

  Serve as Privacy Ambassador in order to ensure security, integrity and confidentiality of data/protect PHI in CO

  Manage the CO inventory including but not limited to monitoring the IT loaner equipment and Fleet deliveries (premiums, flyers, collateral)

  Collect, process and track binder/premium payments

  Responsible for the CO Activity Report (PHSP/CARE/ MS Inquiries), submitting weekly/ monthly reports to monitor CO traffic and productivity.

  CO Triage:Use OnContact and product knowledge to screen walk|ins and identify who is applying, renewing, making payment, inquiring MS, etc.

  CO Sales Support: Manage and escalate Sales issues to: Saleslogix support, IT Help|desk and Facilities.

  Customer Support:Escalate member concerns to Enrollment & Billing, MS Resolutions

  SLX Calendar Management:Access/assign appointments to FE calendars during Manager absence

  Manage and process the community office mail including but not limited to receiving, sorting and inter|officering all incoming correspondence

  CO Engagement Specialist: Increase and engage incoming members while managing and tracking the office traffic and waiting area

  Responsible for the opening and closing of the community office in tandem with the Mana

  Minimum Qualifications:

  High School Diploma or equivalent

  Ability to work as needed before/after hours, weekends and holidays on a rotating on-call schedule.

  Communicate effectively verbally and in writing while demonstrating good grammar, spelling and punctuation skills.

  Experience using Microsoft word including formatting, copy/pasting and using grammar/spell check.

  Excel or other spreadsheet software experience to create information reports requiring the use of edit, sort/filter and format data/print range

  WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

  If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

  EEO Law Poster and Supplement (http://www.dol.gov/agencies/ofccp/posters)

  All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.

  Hiring Range*:

  Greater New York City Area (NY, NJ, CT residents): $57,408 - $76,960

  All Other Locations (within approved locations): $49,795 - $72,800

  As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

  In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

  *The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
PHARMACY TECHNICIAN-CAGE PACKER
Requisition: 2024-134270PHARMACY TECHNICIAN-CAGE PACKERJob LocationsUS-WA-VANCOUVERID2024-134270Line of BusinessPharMericaPosition TypeFull-TimePay MinUSD $18.00/Hr.Pay MaxUSD $22.00/Hr.Our CompanyPh
MANAGER
Summary You will serve as a MANAGER in the Expeditionary Electronic Warfare Systems Division within the Spectrum Warfare Systems Department of NAVAL SURFACE WARFARE CENTER. The salary range shown abo
Internship Program in Sales Department
Are you ready to join a multinational company and a dynamic team for great achievements? Do you like unique challenges and experiences with well-known sweet star LION, local classics like TORCHYN and
Area Business Manager - GI, GI Washington
Area Business Manager - GI, Washington DC The Area Business Manager (ABM) will have the potential opportunity to change the treatment paradigm in the Gastroenterology space. S/he is responsible for e
Lead Federal Contracts Manager
36608BR Requisition ID: 36608BR Business Unit: FSU Job Description: CDM Smith delivers advanced solutions that enable the U.S. government – civilian and military – to protect lives, communities, and
Systems Sales Engineer ( SLED / Enterprise)
Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is
Principal Member of Technical Staff
Job Description As a Principal Software Engineer, you will be responsible for helping design, build, test, deploy and operate highly scalable services for Oracle Cloud Infrastructure’s Cryptography d
Oracle Cloud SCM Manager
Today's chief financial officers (CFOs) and financial executives are being asked to improve business performance and shareholder value, along with operational effectiveness and efficiency. Deloitte O
Registered Nurse (RN)
Registered Nurse (RN) $5,000 Sign on BONUS Registered Nurse (RN) Tired of the same old nursing home routine? We are taking a very fresh approach to skilled nursing. We offer frequent employee recogni
Assistant Manager
Employer: DRM Arby's Hourly Assistant Manager (45-Hour Work Week) Why should you join the DReaM Team? To be part of a family focused culture that allows you flexibility in your schedule to achieve yo
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved