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Community Management Intern
Community Management Intern-October 2024
Wilmington
Oct 30, 2024
ABOUT WALGREENS
We champion the health and well-being of every community in America.
10,000+ employees
Consumer Goods & Services, Healthcare
VIEW COMPANY PROFILE >>
About Community Management Intern

  Job Description:

  Job Objectives

  Learn to provide an extraordinary customer experience in retail store setting.

  Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.

  Models and delivers a distinctive and delightful customer experience.

  Job Responsibilities/Tasks

  Customer Experience

  Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.

  Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  Operations

  Learn from store, pharmacy, district manager, competitors and customers/patients

  Engage in a kick-off and day of service activity

  Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.

  Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).

  Learns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.

  Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.

  Engage in weekly meetings with store manager or pharmacy manager

  Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

  Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.

  Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.

  Has working knowledge of store systems and store equipment.

  Receives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.

  Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

  Work as a group to complete the Intern Team Challenge and present to area, district and store leaders

  Complies with all company policies and procedures; maintains respectful relationships with coworkers.

  Complete evaluation of internship program upon completion.

  Completes special assignments and other tasks as assigned.

  Training & Personal Development

  Attends training and completes E-learnings and special assignments requested by Manager.

  Shadow district leader for the specified time

  Communications

  Reports customer complaints to management.

  Assists Store Manager in planning and attending community events.

  Job ID: 1331581BR

  Title: Community Management Intern

  Company Indicator: Walgreens

  Employment Type: Full-time

  Job Function: Retail

  Full Store Address: 1601 NAAMANS RD,WILMINGTON,DE,19810-03020-12695-S

  Full District Office Address: 1601 NAAMANS RD,WILMINGTON,DE,19810-03020-12695-S

  External Basic Qualifications:

  Should be a Student beginning or completing Senior year towards a Bachelor’s degree

  Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)

  Willingness to work flexible schedule, including evening and weekend hours.

  Preferred Qualifications:

  Prefer the knowledge of store inventory control.The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

  An Equal Opportunity Employer, including disability/veterans.

  This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $17.00 per hour - $19.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. To review benefits, please visit jobs.walgreens.com/benefits

  Shift: Various

  Store:

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