Job Description

　　Responsibilities include: Writing, editing, designing, and providing quality control for staff communications, e-mail

　　campaigns, and SharePoint management.

　　Intranet Managemento Ability to build, update, and maintain SharePoint pages.

　　Project Managemento Strong organizational skills to manage multiple communication projects simultaneously.

　　o Familiarity with project management tool (Monday.com) or similar track tasks.

　　o Organizing project meetings and determining project requirements.

　　o Documenting and distributing project notes to all project team members.

　　o Effectively and accurately communicates relevant project information to the project team members.

　　Communication Platform Managemento Experience with internal communication platforms such as Slack, Teams, SharePoint, and MailChimp.

　　Provide writing and editing support for communication projectso Create content for Support Now newsletter

　　Develop compelling narratives about Customer and Restaurant Support work that informs and inspires

　　various audiences.

　　o Create content for emails, intranet articles, design projects, presentation decks, etc.

　　o Assist staff with ad-hoc communications as needed

　　Data Analyticso Advanced understanding of analytics tools (such as Power BI) to measure the effectiveness of internal

　　communications.

　　o Ability to build dashboards in Power BI or a similar platform.

　　Skills and Requirements

　　Support Now team provides technical and general Support to Chick-fil-A Franchisees and customers. They support point-of sale software and hardware, restaurant wifi, financial software, labor scheduling applications, mobile ordering, the kitchen.

　　production system, and many other technologies our Franchisees use. Support Now makes it easy for over 3000 Chick-fil-A

　　restaurants.

　　As a communications Consultant, you will execute the strategic internal communication processes and platforms for Support.

　　Now. You will work closely with our Communications Lead and Team Lead to execute and maintain the channels and

　　processes that govern how we communicate with Restaurant Team Members and Operators and internally with Customer

　　and Restaurant Support Agents and other internal key stakeholders.

　　Successful candidates must have strong written and oral communication, collaboration, and planning skil null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].