Hours

　　40

　　Pay Range

　　$22.00 - $32.50 hourly

　　Department Overview

　　The Commercial Sales Associate II provides ongoing Commercial Customer service documentation and loan system support as the Relationship Teams liaison on assigned accounts.• Manage and process overdrafts and prepare packages daily for review within appropriate timeframe that adheres to audit credit policy/procedures.• Manage & maintain financial reporting requirements within Team's portfolio; Financial request letters, tracking and scanning within appropriate timeframe that adheres to audit credit policy/procedures. • Manage and assist with processing covenant compliance for Credit Management approval.• Manage & assist with tracking the receipt and scanning of Insurance Certificates. • Review and track various Relationship Manager reports and follow-up with Relationship Manager/CS on clearing delinquencies, maturities and financial/loan exceptions. • Manage & monitor Good Faith Reports. • Manage & follow-up to ensure new loans, renewals and modifications are booked & scanned correctly in all TD systems. • Assist with the deposit and loan account transferring between Relationship Managers. • Monitor the loan and deposit accounts to ensure the correct RM is assigned to their accounts. • Assist and follow-up on loan payoffs.• Salesforce/nCino: 1) Assist in adding Entities/Opportunities, including research of data while ensuring data accuracy 2) Process and monitor Servicing Requests 3) Process advances, internal transfers, paydowns and payments in LT with proper authorization 4) Process and track fees 5) Scan credit/loan information to DocMan • T&E Expense Report for self and/or team - Adhere to Expense Policy process & procedures• Process invoices for payments.

　　Provides professional and efficient service to external and internal Customers. Analyzes transaction structure. Provides Customer service functions. Provides administrative support to Relationship Managers. Assists the Relationship Manager(s) in closing loans, including assisting to clear conditions of closing, aiding in the preparation of the closing packages an organizing the loan closing package. Provides Financial Statement support, including uploading and tracking of statements. Processes payments, advances, pay-downs, wires and line of credit adjustments. Supports Relationship Team with reporting, loan activities, delinquencies, correspondence preparation and tracking in loan information. Supports Relationship Managers with reporting, including pipeline, loan closing and other input on the Bank loan origination platform. Prepares correspondence and provides administrative support. May act as the initial Customer service contact and may initiate and facilitate Customer research (depends on complexity and nature of issue) ensuring a comprehensive solution to the Customer is provided. Processes Customer transactions as necessary. Interacts with external Customers as needed. Provides notary services as needed. Processes more complex payments, advances, pay-downs, wires and line of credit adjustments. Initiates and facilitates Customer research on complex issues. Assists Relationship Team with clearing and management exceptions. Serves as a resource for mentoring Commercial Sales Associates. Prepares correspondence under the direction and review of the Relationship Managers and Commercial leadership. Assists in the development and making recommendations of procedures and process flow. May generate and distribute reports to the Relationship management team, including daily and monthly reporting Acts as the initial Customer service contact and may research more complex Customer requests or transactions. Provides notary services for Customers as needed.

　　Job Details

　　The Commercial Sales Assistant II provides ongoing Customer service and documentation support as the Relationship Team's liaison on assigned accounts.

　　Job Requirements

　　Must be eligible for employment under regulatory standards applicable to the position.

　　QualificationsHigh school diploma or equivalent experience. 2-4 years related experience required. Strong knowledge of commercial lending products, credit policy, loan documentation and administration requirements, and legal and regulatory guidelines. Strong knowledge of commercial lending policy and procedures, including lending authority, loan structures, risk ratings, loan to value ratio and other related information. Strong knowledge of commercial rate changes, billing processes, reading transaction histories, explaining late fees and interpreting the technical details of the loan system for Customers and Relationship Team. Strong Customer service skills. Analytical, problem solving and organizational skills. Strong attention to detail, including ability to review large amounts of detailed documents for accuracy. Excellent communication skills, both verbal and written. PC skills required (Word, Excel, PowerPoint). Knowledge of Relationship Team systems and software. Ability to multi-task along with strong attention to detail. Ability to learn new tasks and systems at a fast rate.

　　Company Overview

　　Our Values

　　At TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.

　　Making Your Well-being a Priority

　　A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

　　Our Total Rewards Package

　　Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

　　How We Work

　　At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they'll always have access to the TD community to experience our culture of care.

　　Who We Are

　　TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

　　Inclusiveness

　　Our Commitment to Diversity, Equity, and Inclusion

　　At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

　　EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

　　Accommodation

　　If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

　　How We're Helping Make an Impact in Communities

　　TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

　　We look forward to hearing from you!

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