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Client Success Specialist II
Client Success Specialist II-December 2024
Bucharest
Dec 29, 2024
About Client Success Specialist II

  Job Description

  Drive maximum adoption of Oracle Health software and identify/drive product expansion opportunities via high-value relationships with the client through the customer's renewal process. Work internally and externally to create strategic action plans to secure a high retention rate. Identify and address any obstacles, develop creative solutions, and remain flexible to find ways to retain the Oracle Health customer base.

  Drive maximum adoption of Oracle solutions and identify/drive product expansion opportunities via high-value relationships with the client through the customer's renewal process.

  Work with a diverse portfolio of clients to develop a long-term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to provide the client continues/replenishes/renews the contract with Oracle. Responsible for maintaining high client satisfaction by liaising with our clients and Oracle's internal operations. Identify product expansion/upsell opportunities. Responsible for sharing information across the CSM team via defined methods.

  Job duties are varied and complex, utilizing independent judgment. 5 to 7 years of professional experience. You have demonstrated experience in implementation or client-facing relationship experience—understanding of various technical architectures and operating systems. Industry experience is desired.

  Responsibilities

  Work with a higher volume of smaller, less complex clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/replenish/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle's internal operations. Identify product expansion/up sell opportunities.

  About Us

  An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

  In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

  Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

  At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

  That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

  Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  * Which includes being a United States Affirmative Action Employer

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