Home
/
Customer Service
/
Client Solutions Manager - Travel
Client Solutions Manager - Travel-March 2024
Munich
Mar 17, 2025
ABOUT TIKTOK
As the leading destination for short-form mobile video, TikTok’s mission is to inspire creativity and bring joy.
5,001 - 10,000 employees
Social Media, Technology
VIEW COMPANY PROFILE >>
About Client Solutions Manager - Travel

  Responsibilities

  TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

  Why Join Us

  Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

  Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

  To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

  At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

  Join us.

  The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct client's and agencie's challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client's growth strategy, including upsells, renewals and campaign reactivations.

  In this role you will be working closely with the Brand and Agency Partnerships team to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

  - Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key clients and agency partners in the DACH market (media, creative, marketing partners)

  - Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency

  - Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team

  - Manage custom programs or sponsorships with other departments internally and lead the custom content campaigns to ensure assets are distributed and delivered on time

  - Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization

  - Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnership

  - Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners

  - Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign

  - Build scalable processes for our growing Client Solutions Management team

  - Work with the campaign execution team to ensure ad specifications and rates are accurate as well as being responsible for the reporting of and optimisation of campaigns

  Qualifications

  - Experience managing campaigns across digital platforms and ad tech product in the Travel industry

  - Deep understanding of digital landscape and a passion for social media.

  - Detail oriented, with exceptional organisational skills.

  - Previous experience working across multi markets preferred but not necessary.

  - Excellent verbal and written English communication skills.

  - Self-starter, fast learner with a start-up spirit.

  Preferred Qualifications

  - Background/experiences in performance campaigns.

  - Proven success in a highly dynamic, rapidly changing environment.

  - Excellent verbal and written German communication skills.

  TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Clinic Patient Financial Service Rep Opportunities
Primary City/State: Casper, Wyoming Department Name: Work Shift: Day Job Category: Revenue Cycle A rewarding career that fits your life. Those who have joined the Banner mission come from all walks o
Rep 1, Cust Svc Billing 2/16/24
At a Glance Full-time entry-level to mid-level customer service role resolving customer billing inquiries and account issues, adjusting services as requested, and upholding positive customer relation
Specialist, Field Service
Date Posted: 2023-10-12 Country: Japan Location: 2F Shiba Excellent Building, 2-1-13 Hamamatsucho, Minato-ku, Tokyo, 105-0013, Japan Position Role Type: Unspecified At Collins Aerospace, it's our peo
On-Site Service Representative (Part Time)
Part-Time Service Representative About Grainger: Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Advocates (CRA) for a variety-filled experience where you'll have dedicated time t
Enterprise Service Desk Specialist
Description Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportun
Customer Service Representative in Munich or Vienna
For this position you must already live in Munich or Vienna Provides customer service support to customers utilizing effective relationship management skills. Key Responsibilities: 1.Order Management
Admitting Clerk
Job Description Interviews incoming patients/representatives to obtain identifying information and other data required for admission. Performs a variety of clerical duties. Job Responsibility Intervi
Customer Support Representative - Onsite
Why customer service at Stryker? Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team,
Customer Service Specialist
Customer Service Specialist We're looking for a Costumer Service Specialist single point of contact with the Customer in the Customer Service Area. Our mayor values are results oriented, customer cen
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved