Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

　　At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

　　We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.

　　Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

　　As a Client Services Technical Support Specialist, you will often be the first point of contact for our Call Center and will play a critical role in the success of our customers. On a daily basis, you drive customer loyalty to our company by educating users on the features and benefits of our products and resolving their issues in a timely and effective manner. This is one of the most important brand ambassador roles in Availity. Few other roles in our company touch so many customers in such a direct way. By delighting customers with an exceptional support experience, you not only help retain their business with Availity, but also potentially bring in new customers through their positive referrals.

　　To be successful in this role you must be a strong communicator, have great active listening and customer service skills, and have no trouble asking probing questions and researching an issue in-depth to solve a problem. Those most successful in this role are motivated self-starters who are comfortable in a dynamic, fast-paced, high call volume environment (yes, you will be on the phones all day), and consistently improve over time through coaching, proactive learning, and development planning.

　　All our Specialists go through an extensive training program that provides the foundational knowledge necessary to resolve customer issues. The issues you'll encounter will vary in complexity - from simpler administrative tasks to more technical healthcare questions. The ultimate goal is to resolve the customer's inquiry while providing excellent service.

　　Because of their unique skill set, which marries technical product knowledge with the customer experience, our Specialists are sought after for promotional opportunities throughout the company after spending a year in the role. At Availity, you can have a career, not just a job. So, if you're looking for a positive work environment and the opportunity to propel your career, come join us!

　　This position is available as an on-site or remote opportunity.

　　The pay for our Call Center position is $18 hourly

　　Sponsorship, in any form, is not available for this position.

　　Why work on this team:

　　YOU WILL HAVE PROMOTIONAL OPPORTUNITY! During your first year, your supervisor will work with you to develop your career path. Prior Client Service Technical Support Specialists have moved into Quality Assurance Analyst, Software Development, Account Management, Product Focused and Business Analyst roles, just to name a few. We promoted 60+ Client Services associates in 2022! Hear from our Availity Client Services (ACS) Alumni who have advanced onto other Availity teams with great success stories of growth and longevity: https://www.youtube.com/watch?v=LMTFXAolhJE, https://www.youtube.com/watch?v=tC1iFgl2ohk, https://www.youtube.com/watch?v=lyvET4id7AsDo you like working on a team? The Client Services team is one of the tightest in the company. You will learn about the Healthcare Technology Industry and better position yourself for success in the future!

　　What you will be doing:

　　Joining our February 12th, 2024 hiring class.Working between 8AM and 8PM eastern standard time, you should be flexible on work shifts. Troubleshooting customer issues by putting your problem-solving skills to the test. Speaking on the phone...a lot; you can expect to take anywhere between 25-50 calls a day. Documenting the customer interaction using our CRM, Salesforce.Submitting tickets on behalf of the caller, password resets, unlocking accounts and explaining the services that Availity provides. Researching issues and follow up with customers to provide resolution.

　　Requirements:

　　If you will be working remotely, you must have good internet speeds. Please run a speed test here for free: https://speed.cloudflare.com/ and ensure the upload speeds are no less than 10/Mbps and download speeds are no less than 20/Mbps. If you are local to Jacksonville, FL you will have the option to work from the office if your internet speeds aren't up to par!Must have excellent communication skills - both written and verbal.Manage multiple programs/tools while supporting our customers.You need to be customer service focused, our customers are very important to us and we need to show them how much we appreciate them daily.You must have a High School diploma or GED.Typing proficiency is required.Ability and desire to learn new tools and processes as we are always striving to give the best support to our customers.

　　You will set yourself apart:

　　If you know EDI and/or X12, you are someone we want to chat with. Have prior Salesforce or healthcare experience? Apply now! Are you bi-lingual? We are very interested in "hablando contigo". Do you have a Bachelor's Degree? We'd especially love to talk to you if you have a communication or technology degree.

　　Availity culture and benefits:

　　Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"! Culture is important to us and there are many ways for you to make your mark here! We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "Availadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in. Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. Interested in furthering your education? We offer education reimbursement! Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

　　Next steps in process:

　　After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

　　Interview process:

　　Recruiter resume review Manager resume review Recruiter video interview Manager phone/video interview Panel video interview

　　Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

　　Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

　　NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

　　Click the links below to view Federal Employment Notices.

　　Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers