Responsibilities:

　　Provide superior customer service on our industry-leading Moody's Analytics products.Communicate with clients contacting Moody's Analytics in a courteous, professional, accurate and timely manner.Manage and escalate requests appropriately while maintaining ownership of the client interaction until resolution.Develop excellent working relationships with colleagues within Client Service and with partner teams such as Product, Sales, Customer Success, Engineering, Research, Data, Analysts, etc.Identify, capture, and channel client feedback on product features and functionality.Originate content for the Moody's Analytics Knowledge Base. Support new product launches and new business initiatives.Identify sales and up-sell opportunities for the business.

　　Qualifications:

　　Bachelor's degree required, concentration in Information Technology, or Computer Science, or Finance a plus.3 years of work experience with previous technical customer support experience, preferably supporting an API or SaaS business.Solid knowledge of API, troubleshoot API bugs and issues.Strong customer service skills, an eagerness to excel and be part of a dynamic, fast-growing team.Superb analytical skills and persistence in problem solving. Experience in supporting enterprise application is a plus.Excellent verbal, written, and organizational skills.Demonstrated creativity, flexibility, enthusiasm, and willingness to learn.Exposure to the financial industry, banking and/or capital markets is a plus.Fluency in English and German preferred.