Home
/
Customer Service
/
Client Service Representative
Client Service Representative-March 2024
Cypress
Mar 17, 2025
ABOUT BANFIELD PET HOSPITAL
As the leading provider of preventive veterinary care, Banfield is committed to delivering high-quality care to pets and sharing our data, insights, and best practices with the profession to help adva
10,000+ employees
Healthcare, Veterinary
VIEW COMPANY PROFILE >>
About Client Service Representative

  SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

  ESSENTIAL RESPONSIBILITIES AND TASKS

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.

  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.

  • Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.

  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.

  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services

  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.

  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.

  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.

  • Conduct administrative functions as necessary.

  • Other job duties as assigned.

  SPECIAL WORKING CONDITIONS

  • Ability to work at a computer for long periods of time.

  • Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.)

  • Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job. This position requires special hours including working weekends and evenings.

  • Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances.

  EXPERIENCE, EDUCATION AND/OR TRAINING

  • High School Diploma or equivalent preferred.

  • Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

  • One year related experience required with customer service preferred.

  • Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Sr Enterprise Account Director
Our Company Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional di
Enterprise Account Executive, Spectrum Enterprise
Do you want to partner with clients to deliver a complete portfolio of solutions? You can do that. Do you prefer to have the autonomy to build relationships with new and existing clients through sale
Out Patient Cust Rel Rep
Job Description * * * 1. Receives in-coming telephone calls promptly and professionally. 2. Maintains constant awareness of patient arrival. 3. Monitors prescriptions for expiration. 4. Accepts payme
Client Associate
Your role Are you truly service oriented? Do you know how to take care of people? We're looking for a Client Associate to: • keep management systems up-to-date with client information • educate clien
Customer Care Associate
Req ID: 261643 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking o
Senior Field Service Representative
Eaton's ESSG EESSD Electrical Engrg Svcs Systems Div division is currently seeking a Senior Field Service Representative. Field Service roles offer company car and guaranteed 40-hour paid week. The e
Customer Support Representative
Job Summary: Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impa
Reimbursement Specialist (Customer Service Specialist)- Future Opportunities
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on t
Access Service Representative
Job Description Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Pati
Phlebotomist/Patient Service Technician- Mattituck, NY
\ At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionat
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved