About the Role:

　　Grade Level (for internal use):

　　10

　　The Team: You will be part of the upstream client service team of S&P Global Commodities Insights. The team helps clients to navigate between sales, product management, customer IT infrastructure and their S&P Global services. We use our expertise to demonstrate the value of our products and market intelligence using integrated workflows.

　　The Impact: The Client Service Manager will provide support for S&P Global products, specifically Kingdom (seismic and geological interpretation software) and GeoSyn via phone, email inquiries and client-facing training sessions. This person will provide help in troubleshooting technical issues and demonstrate the value of the software in collaboration with our data and information. They will work with product management and sustaining engineers to develop processes or product enhancements to address client needs.

　　What’s in it for you:

　　You will be part of a dynamic team that is constantly growing and developing

　　You will work in a highly collaborative and passionate team environment

　　You will develop deep technical in an organization that is very supportive of personal development

　　You will interact with people across multiple disciplines

　　Responsibilities:

　　Proactively/reactively provide customer training via on-site visits, WebEx, phone or email to incorporate Kingdom into their workflow and drive customer satisfaction and retention.

　　Troubleshoot client issues to determine root cause and provide a reasonable resolution

　　Explain complex workflows in a straightforward and organized manner

　　Provide detailed information for “critical” issues to escalation teams

　　Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software.

　　Maintain healthy relationships with sustaining engineers, product management, and development.

　　What We’re Looking For:

　　Knowledge and Skills:

　　Able to work as part of a team or independently with moderate supervision

　　Must be articulate, patient, professional, and have strong interpersonal skills

　　Must have strong analytical and problem-solving skills

　　Able to quickly learn new software and interfaces

　　Has an expert understanding of how Energy data is collected, captured, and stored in a corporate repository

　　Can work within cross-functional teams, running client specific projects related to geological/geophysical data

　　Excellent written, verbal, and presentation skills in English are a must. Additional languages are an advantage.

　　Experience Required

　　​Experience with Kingdom Suite or another geophysical interpretation software, is required.

　　Minimum Bachelor’s degree. Preferably in Geoscience, Petroleum Engineering or equivalent technology or earth science degree or related experience.

　　Experience in troubleshooting technical issues

　　Knowledge of Windows operating systems, networking, and internet functionality. Experience using or managing databases (SQL Server, Oracle, or another relational database), Cloud, API, Map Services, BI tools is a plus.

　　About S&P Global Commodity Insights

　　At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

　　We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

　　S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

　　For more information, visit http://www.spglobal.com/commodity-insights .

　　What’s In It For You?

　　Our Purpose:

　　Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

　　Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

　　Our People:

　　We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

　　From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

　　Our Values:

　　Integrity, Discovery, Partnership

　　At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

　　Benefits:

　　We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

　　Our benefits include:

　　Health & Wellness: Health care coverage designed for the mind and body.

　　Flexible Downtime: Generous time off helps keep you energized for your time on.

　　Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

　　Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

　　Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

　　Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

　　For more information on benefits by country visit: https://www.spglobal.com/en/careers/our-culture/

　　Diversity, Equity, and Inclusion at S&P Global:

　　At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

　　Equal Opportunity Employer

　　S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

　　If you need an accommodation during the application process due to a disability, please send an email to:  [email protected]  and your request will be forwarded to the appropriate person. 

　　US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf   describes discrimination protections under federal law.

　　20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)

　　Job ID: 296948

　　Posted On: 2024-01-24

　　Location: London, United Kingdom