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Client Service Coordinator
Client Service Coordinator-March 2024
Caguas
Mar 15, 2025
ABOUT BANFIELD PET HOSPITAL
As the leading provider of preventive veterinary care, Banfield is committed to delivering high-quality care to pets and sharing our data, insights, and best practices with the profession to help adva
10,000+ employees
Healthcare, Veterinary
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About Client Service Coordinator

  Opening Statement

  Client Service Coordinator ("CSC")

  The Client Service Coordinator ("CSC") is a key role in the hospital supporting the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, ensuring great communication with colleagues and clients, and coordinating the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

  _________

  Perfil del coordinador de servicio al cliente (CSC)

  El coordinador de servicio al cliente (Client Service Coordinator, CSC) cumple una función clave para apoyar el flujo de clientes y mascotas en el hospital, maximiza la productividad del equipo médico veterinario, garantiza una comunicación fluida con los colegas y clientes, y coordina el cuidado de los clientes y las mascotas de manera alegre, cordial, amigable y eficaz, lo que motiva a los clientes para que regresen y recomienden el lugar a sus amigos y familiares.

  Description - External

  The right person for this job takes great enjoyment in:

  • Providing exceptional professional service for every client with each encounter and ensuring clients are retained while you promote the value of service.

  • Educating clients and promoting hospital services such as our preventive care Optimum Wellness Plans and is most comfortable selling services to clients.

  • Assisting clients by ensuring prompt service, completing required documentation, and providing all necessary post visit instructions and information.

  • Following proper opening and closing procedures including balancing of cash drawer.

  A career at Banfield means you'll find yourself working in the pet healthcare field alongside industry experts with a chance to make a difference in the lives of pets and the clients we serve through client education and effective communications. Work in a fun team environment that offers a clear career path you can pursue if continued growth and learning is your goal. Banfield offers all associates a generous benefits package including, paid time off and Optimum Wellness Plans® for your pets.

  If you want to become an integral part of an effective team that allows you to put your love of pets to work and are looking for a career with a growing company that cares about the families and pets we serve, please visit Banfield.com/Careers and apply today for an opportunity in your area. We look forward to speaking with you about your desire to join Banfield and make a better world for pets!

  • You embrace the Five Principles of Banfield/Mars of Quality, Responsibility, Mutuality, Efficiency, and Freedom.

  • You believe preventive care is the best and only way to achieve a long and healthy life for each pet.

  • You embrace and thrive on providing exceptional client and pet experiences.

  • You are available to work weekends and evening shifts.

  • You are comfortable working in an environment with loud noise and strong smells.

  • We are a drug-free, smoke-free, equal opportunity employer.

  • You are 18 years or older

  Are You Passionate About Preventive Pet Care? Apply Today!

  __________

  La persona adecuada para este trabajo debe disfrutar las siguientes tareas:

  • Proporcionar un servicio profesional y excepcional para todos los clientes con cada encuentro y fidelizar a los clientes al mismo tiempo que promueve el valor del servicio.

  • Educar a los clientes y promover los servicios hospitalarios, como nuestros planes de cuidado preventivo Optimum Wellness Plans, y sentirse cómoda al vender servicios a los clientes.

  • Ayudar a los clientes a garantizar un servicio inmediato, completar la documentación necesaria, y proporcionar todas las instrucciones y la información necesarias posteriores a la visita.

  • Seguir los procedimientos adecuados de apertura y cierre, incluido el balance de la caja registradora.

  Una carrera en Banfield significa que usted trabajará en el campo del cuidado de la salud de mascotas junto con expertos de la industria y podrá marcar una diferencia en las vidas de las mascotas y los clientes que atendemos a través de la educación a los clientes y de una comunicación eficaz. Trabaje en un equipo divertido, con una clara trayectoria profesional que usted puede lograr si su meta es crecer y aprender continuamente. Banfield ofrece a todos sus empleados un generoso paquete de beneficios, que incluye licencias con goce de sueldo y planes Optimum Wellness Plans® para sus mascotas.

  Si desea formar parte de un equipo eficaz que le permita demostrar su amor por las mascotas y desea desarrollarse en una empresa en crecimiento que se preocupa por las familias y las mascotas, visite el sitio Banfield.com/Careers y postúlese hoy mismo para obtener una oportunidad en su área. Esperamos hablar con usted acerca de su deseo de unirse a Banfield y hacer un mundo mejor para las mascotas.

  • Adopta los cinco principios de Banfield/Mars: calidad, responsabilidad, reciprocidad, eficiencia, y libertad.

  • Cree que el cuidado preventivo es la mejor forma y la única de lograr que todas las mascotas tengan una vida larga y saludable.

  • Busca con esmero proporcionar experiencias excepcionales a los clientes y las mascotas.

  • Está disponible para trabajar los fines de semana y los turnos de noche.

  • Se siente cómodo al trabajar en un ambiente con ruidos y olores fuertes.

  • Somos empleadores que ofrecen un ambiente de trabajo libre de drogas, libre de humo, y con igualdad de oportunidades.

  • Tiene más de 18 años.

  ¿Es un apasionado del cuidado preventivo de mascotas? Postúlese hoy mismo.

  Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location.

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