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Client Relationship Administrator - JR1027485
Client Relationship Administrator - JR1027485-April 2024
Long Island
Apr 1, 2025
ABOUT BROADRIDGE
Broadridge is the leading provider of investor communications and technology-driven solutions, helping broker-dealers, banks, mutual funds, and corporate issuers manage risk and accelerate growth.
10,000+ employees
Financial Services, Technology
VIEW COMPANY PROFILE >>
About Client Relationship Administrator - JR1027485

  Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value.

  Responsibilities:

  - Act as the front line; supporting members of the team and management to maintain and grow our client base

  - Update and monitor internal reports to ensure the timely and efficient progress of each client mailing and departmental projects

  - Act as a client advocate and interface between all departments

  - Monitor the effectiveness of systems, policies and procedures and makes appropriate recommendations to ensure daily operations are efficient

  - Use experience to support the developmental needs of fellow associates

  - Act as a role model to other associates in consistent implementation of standard methodologies with regards to client interactions and departmental procedures

  - Participate in ongoing projects, including drafting written requirements or procedures as requested

  - Research and respond, in a timely manner, to requests all client requests and inquiries

  - Partner internally, as well as with other departments, to continually add efficiency to the day to day processes as well as to increase client satisfaction

  - Participate in offseason training and projects

  Qualifications:

  - Possess 2+ years' experience in a senior client relations/project administrator role or equivalent

  - BA/BS degree preferred and/or equivalent work experience

  - Excellent written and verbal communication and interpersonal skills

  - Excellent negotiation and analytical skills

  - Ability to prioritize effectively, multitask, and manage time appropriately with keen attention to detail

  - Proficiency in Microsoft Office Suite

  - The ability to work in a highly collaborative and dynamic environment

  - Communicate effectively and efficiently across departments, with staff, senior management and clients

  - Provide extraordinary client service to our clients and associates

  - Maintain favorable client relationships in order to identify additional service needs

  - Ability to work well independently as well as part of a team

  Locations: Brentwood, New York

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