Assistant Vice President, Client Onboarding

　　Who we are looking for

　　Global Market's COO Organization is the operational infrastructure for Global Markets and consists of Client Service Solutions (CSS) and Operations and we are looking for a seasoned strong leader for our Client Onboarding team in India.

　　What you will be responsible for

　　The CSS Onboarding Assistant Vice President will be responsible for managing the client onboarding teams across various products supporting all regions in Hyderabad/Bangalore, India, as well as various projects and initiatives that support or enhance onboarding. The role will work closely with the Client Onboarding teams, Relationship Managers, Trading, Legal, Credit and Operations teams to facilitate the onboarding process.

　　The role is also responsible for driving and executing a variety of technology initiatives, regulatory and other projects designed to enhance the client onboarding process and client experience. The successful candidate will drive these strategic initiatives through the management of prioritization, development of requirements and execution of project milestones and deliverable designed to reduce time to onboard our clients leading to shorter times to revenue and better client experience.

　　Responsible for the day to day operations and service levels of the Global Markets Onboarding Teams in India.Assists with managing, leading, and developing a team of onboarding professionals.Assure funds/accounts have been accurately set up in all necessary systemsResolution of any onboarding issues and managing escalationsAdhering to established procedures and controls; monitors and resolves pending and aged onboarding itemsInteract with Sales, traders, internal teams, and counterparts regarding discrepancies if anyEnsure that your team meets the agreed SLA, KPI and KRI and evidence of the same documented every day.Assists business area with inquiries pertaining to onboarding; coordinates response to Clients and other internal teams.Ensure timely resolution of client onboarding issues while keeping senior management team informed of any potential risks.Identify and analyze any operations risks related to current process and recommend procedural changes/improvements as neededDemonstrate effective communication skills (written and verbal) - ensuring key stakeholders are regularly appraised on progress relative to milestonesUnderstand front to back onboarding process and contribute to any process improvement ideasDemonstrate effective risk management skills - capture and communicate probability and impact to key stakeholders, ensure appropriate mitigation strategies are agreed.Works collaboratively across SSGM Globally on key initiatives.Manage multiple project initiatives designed to enhance workflow and reduce risk. Liaise with systems personnel, and key business stake holders to identify and prioritize systems initiatives designed to improve Global Markets onboarding.Develop and maintain effective working relationships with key stake holders across business lines to ensure effective contribution to project goals and objectives.Drive and participate in various technology initiatives associated with client onboarding.Lead process for regular meetings with GM Business Heads and Managers to communicate results and issues

　　The AVP is expected to display the following Managerial qualities:

　　Demonstrate 'Risk Excellence' culture in your behaviour and nurture the same within the team, Foster an environment of openness and transparency that fuels effective challenge, debate and open discussion.Establish a culture of collective ownership giving all staff a clear sense of both responsibility and accountability. Develop effective working relationships with all SSGM staff at all levels across all locationsEnsure that all staff adheres to the expected SSGM Code of Conduct.Holistic understanding or client onboarding processShould have 12 years of experience in knowledge services environment serving Capital Market in client onboarding domain with people management experienceCommunicates with other team members from diverse background in an effective manner. Influences and motivates the team. Creates an empowering climate. Projects an inspiring presence and collaborates by fostering a network of communication.Demonstrates flexibility and effectiveness with changing environments, tasks, responsibilities & people. Open to change and new ideas while maintaining core goals and values. Adapts behaviour and work methods in response to new information, changes or organization demands.Ability of an individual to facilitate the continuous development of individual & organizational competencies, developing other's potential through the sharing of expertise and providing timely feedback. Continues to coach and mentor staff.Track and monitor the workflow queues/day to day workload/pending requests/mailbox to avoid any potential issues and delays and ensure 100% SLA and accuracy and timelines for BAU deliverables.Drive opportunities to work across groups in support of client needs, contribute to enhancing operating model and transformation initiatives, deliver on business and regulatory initiatives as per set timelines, achieve our financial commitments by providing better client service.Understand and assess internal control environment to drive year-over-year improvement and enhancement of internal controls - promote self-identification working in partnership with the global SSGM Business Controls teams

　　Required Competencies

　　Work as a team player in a global team environmentAbility to work and communicate with people across organizational unitsDemonstrate a high standard for customer service and proactively managing work queuesHandling and monitoring issue and query mails and escalating issues promptly as required to Senior ManagementStrong risk mitigation, problem solving, and decision making skillsEffective in process improvement and expense reductionExperience in managing teams in multiple regionsAbility to think critically and resolve complex problemsStrategic mindset - looking at bigger picture for the future of the organisationChange agent with abilities to navigate challenges effectively

　　Education & Preferred Qualifications

　　Advanced degree or certification relevant to finance and business administration (master's degree a plus)12+ years in client onboarding, operations in the financial services industry and overall understanding of financial products, specifically Global Markets products.