Description

　　About this role

　　About Client Experience

　　Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. We are organized across 4 key pillars:

　　Client Experience Delivery, client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform, Wealth, differentiated capability for both Whole Portfolio and Wealth clients & products, respectively, Client Experience Operations, core client operations teams driving reporting, billing, and onboarding due diligence across the globe, and Client Experience Transformation, accelerating progress towards our CX mission via research and competitive insights, analytics, marketing, business and change management.

　　Team Overview

　　The Invoicing team sits within CX Operations and is responsible for servicing management and performance fee invoices for institutional separately run accounts. The team covers the full invoicing lifecycle; from onboarding (implementation and maintenance), through to the creation and distribution of an invoice, and subsequent management and collection of debt.

　　Key Responsibilities Include:

　　Primary point of contact for the BlackRock client business and wider invoicing teams to resolve queries in relation to operational processes and supportability.Support the client business across New, Change, RFP events, providing input, invoicing subject matter expertise and solutions for Core and Non-Core offerings.Review draft contractual agreements with consideration to invoicing operational and risk supportability.Identify, lead, and support projects and initiatives to improve the invoicing operating model, collaborating with internal business and technology partners.Stay on top of ongoing invoicing developments to ensure that the latest system functionality and requirements are considered during invoicing solution discussions.Ensure critical issue protocol requiring Snr functional sign off for Non-Core requests is adhered to and documented.Responsible for process and controls ensuring compliance with policy and procedures, SOX, CASS and other regulatory requirements.Proactively investigate, own, and take forward remediation on identified operating issues.Create and maintain robust standard operating policies (SOPs), procedures and guidelines to meet corporate risk and control standards and principles.Ensure quality of team deliverables, reviewing onboarding set-ups within the invoicing system as part of the function's workflow.

　　Proficiencies

　　Bachelor's degree or equivalent experience with preference to MIS, Business, Accounting, Finance, Economics, or related field.Operational excellence with a preference +demonstrated ability in Invoicing including Performance and Management Fees.Experience reviewing legal and account opening documentation to resolve whether it meets internal policies to open or maintain an account.Ability to think out of the box, to navigate sophisticated internal processes and functions, and be able to offer practical solutions that will be mutually helpful to both the client and BlackRock.Highly focused, a self-starter and completes assignments independently and autonomously.High standards for quality, driving efficiency and accuracy in their work product.Experience of effectively leading stakeholders, building relationships, and supporting them towards achieving encouraged outcomes.Excellent written and oral communication skills, able to influence internal and external collaborators and articulate sophisticated concepts clearly to varied audiences.Experience in identification and implementation of improvements in working practices, whilst demonstrating an appetite to drive a positive culture.Strong organizational, planning, analytical, problem-solving, and critical thinking skills.Demonstrate good time management skills, working to deadlines and adhering to set procedures.Strong numeracy skills to support/lead the handling of sophisticated modelling and analysis.Supportive teammate with excellent communication skills with the ability to work in collaboration, building strong rapport with peers.Proficiency in Microsoft Office, intermediate to advanced level data analytic skills such as SQL and Excel, a strong interest in and capability for learning new applications and technical skills.

　　Our benefits

　　To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

　　Our hybrid work model

　　BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

　　About BlackRock

　　At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

　　This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

　　For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

　　BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.