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Client Consulting Manager, VCA
Client Consulting Manager, VCA-April 2024
Tokyo
Apr 4, 2025
ABOUT VISA
Visa’s vision is to be the best way to pay and be paid for everyone, everywhere.
10,000+ employees
Technology, Engineering
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About Client Consulting Manager, VCA

  Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

  When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

  Join Visa: A Network Working for Everyone.

  Job Description Team Summary

  Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.

  The VCA team within Japan provides a comprehensive range of consulting services and solutions to our clients in Japan, that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

   

  What a Client Consulting Manager does at Visa:

  This role in Japan will be responsible for delivering consulting engagements for our financial institution clients in Japan, enabling growth and improved profitability across their payments business.

  Typically, 1-3 months in duration and running in parallel, potential projects could include portfolio management diagnostics, assessments of digital product and marketing strategies, product design and launch, development of industry landscape evaluations to inform payments strategies, and optimization of client customer experience and supporting processes.

  A Client Consulting Manager is responsible for significant components of client engagements, and in some cases end to end delivery. Typically, this will involve interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations.  The full range of responsibilities are detailed below:

   

  Responsibilities

  Support the preparation of client project proposals, providing input to objectives, scope, deliverables, approach, dependencies, roles and responsibilitiesDevelop fact base by undertaking client interviewing, collecting and analyzing inputs such as client data, process flows, policies, competitive, industry and environmental informationAnalyze Visa and client data to conduct benchmarking, identify performance gaps and improvement opportunitiesCollaborate with data science team members to leverage advanced data analytics capabilitiesIdentify solutions and recommendations that address client objectives and result in performance improvement: leverage relevant VCA methodologies, frameworks and global best practicesCollaborate with other functional teams to gain insights and support client engagement and executionDesign and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly: at times physically support implementation at the client site  

  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  Qualifications What you will need:

  Professional level in Japanese and at least business level in EnglishDeep experience in consulting, corporate strategy, or business managementSuperior analytical and problem solving skills, with demonstrated intellectual and analytical rigorStrong team orientation with a collaborative, diplomatic, and flexible style: able to work effectively in a matrixed organizationExcellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysisExcellent presentation skills, including strong oral and written capabilitiesSelf-motivated, results-oriented individual with the ability to progress multiple priorities concurrentlyExperience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from dataStrong commercial acumen, with experience in working on business/value cases that prove ROI  

  What will also help:

  Experience in payments or retail banking industryExperience in project managementExperience in customer experience design (using human centered design / design thinking)An understanding of statistical analysis, modeling, scoring schemes, etc. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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