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Client Consulting Manager
Client Consulting Manager-February 2024
Santa Ana
Feb 3, 2025
ABOUT VISA
Visa’s vision is to be the best way to pay and be paid for everyone, everywhere.
10,000+ employees
Technology, Engineering
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About Client Consulting Manager

  Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

  When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

  Join Visa: A Network Working for Everyone.

  Job Description Visa Consulting & Analytics (VCA) team is seeking an individual to join our consulting practice and play a key role in leading high-impact projects in the Central American and Caribbean region. The successful candidate will be responsible for delivering and implementing projects and solutions across the region, with a special focus but not limited to Merchants and Acquirers. This individual will develop initiatives to boost client business in the market, as well as to identify strategic opportunities based on Visa's Best Practices. The role involves coordinating the execution of consulting projects in the CARCAM region in collaboration with the account managers.

   

  Specific responsibilities include

  Lead the sales and implementation of consulting projects for accounts across the CARCAM region.Drive and execute the VCA strategy across Central America & the Caribbean, proactively capitalizing on regional opportunities.Ensure coordination with internal teams for the execution of specific acceptance activities that stem from the recommendations of the consulting engagement by Visa Consulting & Analytics.Lead consulting initiatives and contribute to closing engagements by identifying potential opportunities with clients.Cultivate and manage a pipeline of work with clients, from identifying potential opportunities to scoping the associated engagement.Deploy frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges.Become a trusted partner to the account executives' leaders and a key contributor in nurturing and strengthening client relationships.Partner with peers in other functional areas (e.g., marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources.Produce insights and analyses to improve client performance, drive understanding of client issues, and provide strategic guidance for client priorities across the payment P&L.Successfully engage in multiple initiatives simultaneously.Strong analytical management skills required, including a thorough understanding of how to interpret customer business needs and translate their assumptions into successful execution plans.Build new solutions, toolkits, best practice documents, and consulting approaches that can be applied across the VCA practice.  

  Incumbents applying for the role should be motivated, analytic individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to support the client’s growth and performance. Candidates must be able to develop enduring, strategic relationships with clients and across the Visa organization.

   

  This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

  Qualifications Basic Qualifications

  5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

  Preferred Qualifications

  6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhDIdeally in quantitative field (e.g. engineering, economics, computer science, business administration, finance…).5+ years’ experience working in the payments industry, preferably managing cards portfolios or relevant experience at payments management in consulting firmsDemonstrated experience in strategy / management consulting with proven project deliveries and expertise in consulting methodologiesProject and sales management skills are a key requirement given that this role involves managing multiple projects with multiple stakeholders simultaneously.Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizationsExcellent client relationship management skills (on senior executive level and across all levels of an organization) and ability to develop a credible point of view on a variety of industry topics, acting as a trusted advisor and show thought leadershipDemonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organizationKnowledge of payment schemes, including products, processes, acquirer lifecycle managementPassionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.Fluent English and Spanish Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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