Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　The Global Payments team is building a platform to provide cross-border payment solutions for all ByteDance's products and services, such as TikTok, Helo, Games, Education, etc.

　　Responsibilities

　　- Good understanding of Card scheme dispute rules (e.g. Visa, MasterCard, UnionPay) , perform investigation and present evidence on chargeback cases

　　- Perform investigations and analysis of cardholder disputed transactions as per card scheme regulation

　　- Review daily processing system chargeback and retrieval reports, keeping track of channel winrate performance

　　- Review, analyze and identify fraud related patterns from chargeback cases and resolve escalated issues from the team

　　- Keep track and up-to-date on current card scheme rules and regulation

　　- Support the risk team in various initiatives and ad hoc projects as required

　　- Able to work independently and work as team to help achieve the overall goals of the risk team

　　- Provide meaningful insights into Fraud Strategy for rule adjustment

　　Qualifications

　　Qualifications

　　- 5+ years of chargeback experience, strong execution ability, and can put forward optimization suggestions for chargeback process and representment strategy in combination with operational conditions

　　- Has data analysis ability, SQL ability and project experience is preferred

　　- Team management experience is preferred

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.